Tim Hortons — Restaurant in Florence

Time hortons has won my heart for the best breakfast sandwich. I used to be strictly Micky d's but I think their biscuit really makes the difference. Also huge fan of pretty much all of the baked goods, who doesn't love donuts? Red velvet muffin and whoopie pie donut were amazing and should be a regular menu item for sure. Love the wedges and artisan grilled cheese too. Still wish they would bring back the walnut crunch though. And the peach juice and iced tea are gross since they switched to the bottled stuff. Am I the only one that misses the iced tea with extra ice and lemon? Also their packaging of the apple juice changed recently and they obviously changed the recipe because one sip and I had to spit it out, don't know what that new stuff is. The white hot chocolate though, that stuff is heavenly. Will always be a timmies fan and love their new additions over the years but really wish they would bring back some of the old classics. I still miss seeing those gingerbread men in the...

Waited in line for 40 minutes, they had at least 8 people working from what I could see yet 2 of them were just standing around.

The lady taking the orders was incredibly slow and couldn't remember more than 1 item at a time. When she repeated my order back she entered the wrong sandwich so I had to correct her. When I got home the donuts weren't the ones I ordered. I feel worse for the guy in front of me who ordered 3 wraps but was only given 2. When he asked about the third the lady said he was only charged for 2 and then began to walk away. There was no offer to make him his third and it seemed like they expected him to wait another 40 minutes in line to...

Worst order inside experience ever. These folks are obviously way more concerned with their drive-thru time metrics than assisting customers waiting inside. I watched 5 cars get served at the drive thru for every customer waiting inside. They had one cashier assisting the inside customers (a trainee, according to their sign) and 6 employees waiting on the drive-thru crowd. Customers lined up out the door not maintaining social distancing nor was social distancing being enforced by staff. I thought we still had covid concerns but apparently this staff is more concerned with helping their vehicular customers than keeping the number of inside customers...