Tim Hortons — Restaurant in Fredericton

I went to this Tim Hortons yesterday with my aunt for lunch I got a grilled cheese which was burnt all of the tables that were available to sit in or dirty it was a very long wait for the amount of stuff that was on and the girl that was working that took our order didn't really seem to know much about what she was doing and I have the Tim Hortons app on my phone and my purchase was over $15 which I should have been able to get the $3 off but that would not work when it was scanned this was not a good experience and I live so far away from everything else it was very disappointed that this is the only Tim Hortons I have to go to as I don't have a vehicle. Also the coffee at this location always tastes like its watered down it does fix my coffee...

The service at this Tim Hortons has deteriorated to the point we don’t want to stop even though it is 10 minutes from home. The counter service has been closed for over two weeks. The drive-thru is lined up with 20+ minute waits (we don’t wait). Last Sunday we stopped at 1030 and ordered 2 breakfast sandwich combos - no hash browns, okay we’d take muffins instead. When we got to the window they ran out of eggs! We left without our order. Today I got a coffee and when I went to have a bit with supper it was the wrong order. I went back at 8:30 to get a new coffee…the store is supposed to be open until 11:00 PM and it was closed with a closed sign on the drive thru Better pick things up or they’ll soon be out...

DO NOT GO HERE!!!!!! THIS IS NOT THE FIRST TIME I’ve given this Tim Hortons multiple chances, but I’m officially done. Almost every time I go, my order is wrong, and the staff are consistently rude and unhelpful. The final straw was my last visit when I ordered a herb and garlic bagel, and it was so burnt that it was completely inedible. When I brought it to the staff’s attention, they didn’t seem to care and responded with attitude instead of fixing the problem.

It’s clear that customer service and food quality are not a priority at this location. I won’t be going back, and I wouldn’t recommend this location to anyone who values good service or...