Tim Hortons — Restaurant in Greater Sudbury

Shadiness, Ignorance, and unprofessional are definitely alive in this establishment. At least yesterday's late afternoon's shift that's what they represented as one of Tim Horton's franchises. I went through the drive thru yesterday between the hours of 4 pm - 5 pm. I ordered a half French vanilla and half coffee, what was manipulative given to me was HOT WATER with some coffee and cream. I parked, and went inside the establishment to ask that if they could please make a me a new one because of the WATER DOWN FLAVOR. The young girl was very helpful and said that she would make me another one, walked away to the bathroom and when I came back. She had one made for me, as I grabbed it was way too hot, so I politely asked a worker that happen to be walking behind the counter for a sleeve to put around the cup, she totally IGNORED me and keept waking to the back into the kitchen. I can expect that kind of IGNORANCE from a teenager, but not from an elder woman. It just shows how IGNORANCE has no age or gender. To top it off, the new "half french vanilla and half coffee" didn't taste like it was meant to taste. Still WATER DOWN.

BEWARE of this kind of IGNORANCE and SHADINESS from this establishment.

IGNORANCE IS...

One the worst experiences I have had at Tim's.

I ordered 3 bagels toasted with cream cheese and jam. First of all, employees forget jam, and then when the guy who took my order asks him if he did u put a jam, he says no and then adds jam on the side. I was driving 7 hours and had 4 more to go, so say why haven't you added jam inside. The reply is, "we are told not to add jam, just give it on side." I mean, why? Then another guy who said he is manager said because of allergy thing so we don't put peanut butter and jam and I don't understand allergy in jam? I understand PB for juts allergy, but Jam. And if you are thinking about allergy in jam, then there can be allergies to gluetan, lactose in creem cheese, etc. It could be everything you sell.

Just not happy with the response and their vague answer. I had to stay there and add jams in all my bagels then sit in car and eat while driving.

Please do check your SOPs. I have never had this issue at any other...

I went in today and placed my order. Unfortunately I did not realize that I was pronouncing the word “dulce” wrong. While the young lady was preparing my order, she was lamenting to another employee how she was sooooo annoyed /irritated on how customers mispronounce “dulce”. Seriously? My apologies. But instead of losing your mind behind the counter while the customer is there with children. How about make it a fun fact about the word “dulce”, or just wait till the customer leaves. It was just...