The one thing that prevented me from giving this restaurant a ONE STAR review is the ambience and the location (right by the water/marina).
Our waitress was terribly unprofessional, unpleasant and unorganized. I made reservations for 5 people at 8:15pm and 4 of us showed up first with one person running behind and arriving late. Our server immediately told us that last call is at 9pm and that we have to BE OUT OF THE GATES by 9:30pm because we would be locked in. (Absolutely not true because the marina is operated by automatic gates. Not to mention staff obviously need to leave well AFTER the restaurant closes).
One of my party guest asks if the Greek dressing used to “marinate” the calamari is sour and our waitress responded that it’s not marinated in Greek dressing (which it clearly states that it is in the menu). When shown the menu, she said, “well havent you had Greek dressing before?” (The answer is yes, but everyone’s “Greek dressing” is different which sparked the initial question in the first place. Absolutely unacceptable response to a valid question. The front of house staff should know the menu.
Since we were apparently in a rush, and our drinks haven’t arrived at 9pm, we were stressed that we wouldn’t even get dinner so we asked our waitress to take our food order. To which she responded with “you have to wait, I’m serving other tables too, you know.” Sorry but you created the false urgency which instilled us to panic at our time contraint.
After noticing that we were clearly displeased with the service, our server began to tell us that her aunt passed away today and then apologized for her attitude and rude remarks. Perhaps the restaurant management should have given her time off after receiving such devastating news to grieve. It is never acceptable to take out your emotions of restaurant customers whom are just trying to enjoy a meal. She did “gift” us cannolis in atonement to her attitude.
The food was basic. I wouldn’t even say it’s better then food court Greek food, coincidentally they are priced fairly similar. Probably won’t be back unless all other patios aren’t...
Read moreTook my son for his 25th Bday, made the reservation with Maria who put us on the reserved list (avoid park entry admission costs) & advised they'd make it something special for him. Very nice 1st impression. We ordered apps (Saganaki & Arancini). Distributed 1 arancini, cut 1 pc of Saganki to our plates & took our first bite. Very tasty, BUT 1 minute after our first bite our main dishes arrived? What the beans! We were at a table for 2 which couldn't accommodate all the plates, we were scrambling to put our apps to the side grouping them together so the server could remove app plates! We directly starting eating our meal so it would not get cold. This is not how to savour and enjoy Saganki. The server apologized stating she complained to the kitchen about the ridiculous timing of our mains. I asked did they want us out of there? To add it was not that busy 5-5:30! My son ordered a Caesar cocktail to have with his meal, the drink took about 15-20 minutes to arrive? He was ready to cancel it as we were almost done eating when it arrived. Again the server apologized & I commented that the cook should be at the bar and the bartender in the kitchen. We felt rushed to leave, so I asked for the bill & take home containers. The caesar looked nice, but we both thought it was a virgin caesar? Way too much clamato juice in the mason jar glass. I don't drink liquor & I thought it was virgin. I also asked the server if she brought forward our experience with the owner, she said yes but he just wondered around talking with regulars in the restaurant & down along the piers of the marina. He didn't make it to our table. Would we go back, maybe as the scenery of the marina is lovely, but probably just for a glass of wine, but then add admission to the conservation area & that would be an expensive glass of wine. To Maria, not at all the special B-day celebration I so looked forward to for my son's milestone 25th. Felt a little bad for our server, still left here a 18% gratuity, but here she should have spoken up more with...
Read moreArrived today at 5:55 for a 6:00PM reservation with a party of 6 (2 were kids). We picked this place for my son’s 42 birthday. Waiting in the line to be seated took 20 minutes. I guess we should have seen the signs at this point. The hostess informed us that some kind of incident had occurred in the kitchen and to expect a slight delay with food tonight. When I asked “how long of a delay” the answer was 10 minutes or so. We agreed that we’d be patient and understood stuff happens. We finally got seated and our waiter introduced himself and took our drink and appetizer order. He also apologized in advance for the problems this evening and that he would do his best. Again we said no problem. Our drinks arrived in 10 minutes but the appetizers took another 30 minutes. We started to get concerned when people who were seated after us received their food before us. A good 40 minutes later a complimentary appetizer was delivered with a promise that our order would soon arrive. We asked our waiter if we could talk to the manager and he said he would relay the message. 20 minutes later he returned to check on us and told us that the manager was helping in the kitchen and would get to us as soon as they got freed up. After waiting a good 90 minutes for our food we got up to leave the place. The wait had gotten unacceptable. Just as we were putting our chairs back our food magically appeared. Again the waiter profusely apologized. Still no sign of the manager. We finished up our meals and informed the waiter we were totally dissatisfied with our experience and that we would refuse to pay unless the manager appeared or our bill for this disaster was adjusted in an acceptable manner. Appetizers were comped and we departed. Probably to never return. I’m not sure what the real story was but we had a 6PM reservation and we were leaving the place at 9PM. Not only was the service terrible but the food matched the disaster of our evening out. The shrimp was over cooked and the burgers were just OK. Not what you’d expect from a place with such...
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