Bar Le Vieux Pub A Rockburn — Restaurant in Hinchinbrooke

I am so, so disappointed! I tried calling multiple times to reserve a table, but nobody ever answered. When I finally went there in person, they told me they were so busy they had to unplug the phone and refused to take us in.

A couple of weeks later, I called again and finally managed to get a reservation a few days in advance. Unfortunately, I couldn’t make it for personal reasons — and I admit I should have called to cancel. However, the way the staff handled this situation was incredibly unprofessional.

A woman called me with a rude tone, reminding me about the reservation. I immediately apologized and explained that I wasn’t able to come, and kindly asked her to cancel it. Her response? In a very rude tone, she said:

“I had to refuse people because you had a reservation. And now I have to call YOU to cancel? Wow!”

I apologized again, but she just said “wow” and hung up.

I completely understand that restaurants get busy and that I made a mistake by not calling — but there is absolutely no excuse for treating customers this way. The lack of professionalism and basic courtesy was shocking.

I had only heard great things about the food and was genuinely excited to try it, but after this experience, I am disappointed in every possible way. For the person who called me — that was not nice, and certainly not how you...

The Rockburn Pup is an iconic old style roadside country Pub that has been here since horse and buggy times. It has a tremendous atmosphere because of its age and location. It is a destination for many, many car and motorcycle clubs during the summer months so reservations are a must as it is only open Wednesday through Sunday. There is a large beer, ale and cider selection (including some hard to get brands). The menu is large with a lot of pub type foods...a style of Guinness pie, fish and chips, sliders, salads, etc. All the food is delicious, generous in proportion, and well presented. Service is bi-lingual, friendly and helpful, although understandably a little slow at times during the summer because this place is huge and always full. There is seating inside the pub, outside on the covered veranda and there are tables out on the lawn. Parking is gravel, and can be a little tight because of the crowd, but the overflow just uses the road. An enjoyable experience and I know we will be back....

Being originally from the area, we often go "home" for visits from time to time. It had been a while since we dropped into the Pub, so today was the day. We decided to have dinner here for a change and all I can say is we will be back more often. We have done the evening pub thing on several occasions, but hadn't gone early and had dinner. The food was delicious. The dessert was delicious. The atmosphere is fantastic. The servers were fantastic. We will be going back more often. What have we been thinking all these...