Tim Hortons — Restaurant in L'Île-Perrot

This Tim Horton's team is made up of young employees, which is to be expected. That said, customer service (especially courteous drive-thru service) is sorely lacking. I understand that the increase in stress due to the hectic pace of the morning rush at the drive-thru can be intense, but it shouldn't look and sound painful or "grudging" to say "good morning" or "have a nice day" Many times, I've been handed my items by the drive-thru employee without a single word of acknowledgment!

Two wks ago, they were obviously having issues with their timing, as it took an inordinately long time to arrive at the window. Having arrived at the drive-thru window, I again had to wait for much longer than usual, so, when the emp finally handed me my items and shut the window, I left...only to realize a minute later that they had forgotten my tea. I did a detour and returned to the restaurant, only to wait once more at the drive-thru window until the emp noticed me... and when she finally did, she promptly said "You forgot your tea"! I was livid!!

This Tim Hotons definitely has a long way to go in customer service, in comparison to other franchises in the area. I don't know if it's a generational thing, or if this Tim Hortons doesn't emphasize courtesy and respect in their employee training, but it is definitely problematic!

I'll end this review on a positive note in saying that their only saving grace is a young male employee who works the morning shift. He often takes the meal orders and can be also found at the cash. He is perfectly bilingual, professional, quick and courteous and I was relieved to see him at the window last week. HE is the only reason for the 3 stars as opposed the the 2 star rating I...

Worst service i have ever received in a Tim Horton's.

Used drive thru. Placed order. Paid. Drove away. Order was missing three hash browns. Drive back. Asked for three hash browns, explained why. Then... There was a discussion behind the counter. One particular employee seemed to be offended by the request. As they began to prepare the hash browns, I was approached by one employee who said 'you didn't order three, you ordered it two'. My response was to simply highlight the fact that whether I ordered 3 or 2, they were not in the bag originally. Which means the restaurant stole for me. I followed by highlighting the fact that if I ordered 3 because there were 3 people in my vehicle and if you only billed me for 2, not withstanding that it was a second mistake in the same transaction, they should charge me for an additional one, but that they shouldn't fight about it.

I received a snarkey, look, derision and frustration as they handed me three hash browns and said nothing.

What unbelievably terrible, hostile, an aggressive service. A note to the owner or manager, adjust the staff you're...

They were out of eggs, after order was placed. Cleaning oven, which means no donuts, no eggs, no anything. Was offered any other item as replacement. When decided on chicken wrap, I simply asked if I could get at least one hash brown on side or in wrap, since originally the farmers wrap has one inside. They proceeded to charge me for it. Could not refund my order as no one knew how to refund from an app purchase. For the huge inconvenience of it all, they should have just done it, since will throw them out without the ability to order a breakfast sandwhich. Young "manager" gave me and the other staff member attitude when I pointed this out and said do you want it or not. And closed the window when I...