I really want to give this place a 5, as it's a stone's throw from where I grew up, I love supporting local businesses, and my parents raved about it.
They took me, my partner, and his son for lunch to celebrate my birthday on Sat, June 10, at 2pm. We initially opted to sit inside, taking into consideration potential wasps and the intensity of the sun. Once seated, we discovered there was a retirement party arriving.
My mum has a hearing impairment and was already struggling to hear us over the music--which was quite loud (even I could not hear the fullsome conversation). Once the retirement party began to trickle in, we made the decision to move outside to the back patio. (I found our server to see if this was okay, and she was lovely about it) At this point we had recieved our drinks (2 Charming Molly's, 2 waters, 1 apple juice) and had put in our food order- 1 full nachos for the adults, 1 poutine for my partner's son.
We went outside and waited a fairly lengthy period. The only table left had an umbrella that shaded only a portion, so my mum and I were sitting in direct sun. Eventually, our nachos came (we had assumed the full order would come with two of each dips, as my parents knew that the half-order gets one of each). They didn't, and this wasn't sufficient for the amount of nachos. I had to wait about 15 mins to see our server so I could request additional dip, napkins and utensils (we were using kleenex from my purse), and my parter's son's poutine, which had not yet come. She was effusive in her apologies and took my partner's son's order of water. She returned with napkins and wet-naps and explained that the order for the poutine did not get transmitted to the kitchen via the POS system, and she would be out with it ASAP. Again- lovely and very kind!
However, when she returned with the poutine about 10 minutes later, she left quickly. The water was never brought for the kiddo. We didn't see her again. I was parched and was eager to order another water for myself (sitting in direct sun this entire time), but she never came back to check on us, for the entirety of the meal (at this point we all had finished eating, and were waiting for the kiddo to finish up). I actually eventually went to the bathroom and drank from the tap out of desperation.
I understand that there was a HUGE party that day, but this would have been a reservation made in advance; one would think it would be prudent to ensure adequate staff were scheduled during this shift.
My mum, dad, and I then had to weave our way to the bar (which was crowded with folks from the party ordering drinks, standing in clusters chatting), because we never saw our server again- no bill was delivered. (Perhaps that's the system at your restaurant, to go to the bar and not have the server come to the table. I don't know as it was my first time, but we didn't recieve any alternate instruction, so we waited about 20 minutes after we were done, dishes piled at the head of the table, ready to be bussed, until I finally insisted we go in directly, as we all had subsequent obligations).
My father paid for the meal, as it was my birthday lunch. I am still feeling really rotten and guilty about him doing that, as my parents are retired and live on a very limited income, and I am paying off the massive debt accrued from recent grad school.
Again, I want to reiterate that the staff were lovely and friendly, the food delicious, and my partner and my dad enjoyed their beers. I am very cognizant that this was likely a one-off due to the retirement party. However, I left struggling with very activated anxiety, having been in a state of hypervigilance, always on the lookout for a server, unable to relax enough to enjoy the food.
I will perhaps come back again, but not without some trepidation and doubts, and definitely not to celebrate my birthday. Had the service experience been different, I'd be back with bells on.
With thanks for a great effort, and wishing your team all all the best!
-South...
Read moreFriday Oct.8/2021.My wife accidentally got a stout beer completely spilled on her sweater and pants by the waitress.Accident for sure but the. waitress got upset and left.Wife had to go in and try to wring out the sweater and then came back.Another waitress came out but said oops but accidents happen.She said my wifes beer was on the house but my friends beer and mine, we still had to pay for.No apology from her.So now we have to go home and put the clothes in the washer and hope they come out clean.So we still were charged for 2 beers and no comp for my wifes clothing.Lucky us.We will never ever go back there again and wont recommend such poor service.There was no interest in this situation by the management which was disappointing. Edit this review: The owner contacted us and was very kind and understanding.He wished to set right this situation, which he did ,by sending a selection of their beers.We appreciated the nice gesture and feel the situation...
Read moreIf you're a big fan of the modern style of hop-heavy brewing, then you'll be pretty happy with the offerings here. If not a fan, you may be disappointed. The beers have good flavor, but unless the recipes have changed over the summer, all except their light blonde ale are quite hoppy.
I find this brewery suffers from a common problem among breweries, which is poor naming, e.g. There is an expectation when a beer is called a London Pub Ale- and that expectation is for a smooth, usually creamy, slightly bitter, and slightly funky amber to brownish ale that has very light hop presence. Their London Pub Ale is not so; it drinks more like an IPA. Not an insanely hoppy IPA, but a standard one.
I don't know if they allow tastings. They didn't the last time I was there, but they are a growing business with new developments all the time. I encourage you to try them out and support the microbrew boom in Nova Scotia, for it is...
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