Rapid Valley — Restaurant in Leeds and the Thousand Islands

Ordered an XL pizza for take out. Got it home and our teens helped themselves but complained it was too small. My wife measured the thing and it was 14"...so a medium, not an XL. No big deal, mistakes happen, so I tried to call but now they were closed. Called them the next day to explain the error and that I had taken a photo of both the receipt and the pizza size to show them for confirmation. I asked to place a new order, adding that I hoped for a discount after being overcharged a day earlier. The woman I spoke with asked the manager, and offered a weak ten percent off (less than the difference) with no apology at all. She instead said I obviously should have left them a message or returned to the restaurant sooner. I disagreed and was caught off guard by the rude response and lack of customer service, but then she suggests that I am trying to blackmail them?? What a joke! Who would waste their time making up stories to weasel pizza discounts? I mean honestly... I just wanted to support our local business, but can sadly say the service side here has hit rock bottom. My family's been going here over 20+ years and I've never recieved such treatment...and all over their error on a pizza size?! The food itself is decent, but I would absolutely recommend you double-check your Za if ordering here! And I guess don't expect them to make it right if they've made an error. Overall a disappointing and...

My son and I came for lunch expecting the usual great food at Rapid Valley. My cream of broccoli soup was anything but creamed! Watered down and no flavourful! The old Rapid Valley soup was thick on your spoon with small chunks of broccoli. Just like home-made and delicious. How can you mess up a grilled cheese ( with bacon) sandwich? The kitchen used a no name cheese slice, and I am not sure what I tasted but a very unusual taste to a grilled cheese! I chalked it up to a cheap cheese slice (I guess) with no effort put into the flavor. The old Rapid Valley used real cheddar and LOTS of it! Just a hint for the kitchen. Also ordered was Italian pouting. My son could not eat it! It was awful. The cook dumped spaghetti sauce all over it (way too much) . Milanos in Gan. uses real meat sauce not with peppers, mushrooms and onions as YOU did! You could not even see the fries or any cheese. The lovely waitress did take 10% off our bill which was nice of her. The kitchen staff needs to take some proper cooking lessons. That does not include Bruce McCalpin, as he is an awesome cook! He was not in this day until 1:00. I hope this is taken as constructive criticism. I am not a complainer but this meal was very disappointing. Not sure if I will be back at this...

If you’ve ever wondered what disappointment tastes like at 8 a.m., look no further than RAPID VALLEY. From the moment I walked in, I was greeted with all the warmth of a DMV line. The waitress clearly hated her job—and possibly humanity in general. Her attitude hovered somewhere between passive-aggressive and outright disdain, as if taking our order was a personal inconvenience to her.

Now, onto the food—if you can call it that. I ordered what should’ve been a simple, foolproof breakfast plate. Instead, I was served a tragedy. The potatoes, which I foolishly assumed would be crispy and golden, were instead boiled. Boiled. As in waterlogged cubes of sadness with the texture of wet cardboard. They slid around the plate like they were trying to escape the shame of being served in public.

The eggs were forgettable, the toast was barely toasted, and I think the bacon had given up on life before it hit the pan.

The only saving grace? The ketchup. A tiny red packet of manufactured perfection that didn’t let me down. Heinz, you’re the real MVP.

Save yourself the misery and eat literally anywhere else. Hell, lick a sidewalk—it’ll probably have more flavor and better...