Onion Bar & Grill / Flamingo — Restaurant in Lethbridge

This had been our Friday night, almost weekly, go to!! But not anymore!! Ordered nachos for 2 and honestly not sure how they would even think that a small dollup of sour cream and salsa(in one tiny dish) would be enough for the portion of chips!! We asked for a 2nd and the guy manager(with zero personality) came out and said it will cost us $1.25. It's not the principle of the money...it's the fact that you don't get enough to start with! He then sent out a combative female (possibly a manager) who proceeded to talk down to us and decided to not to hear the customer but only to have an attitude and hear what she wanted to hear. Very poor customer service....for 2 years, missing the odd Friday, we have frequented the establishment and the waitresses are great. We have brought 8 other people on different occasions when in town , to share the atmosphere at The Onion. My idea of customer service is when you have consistent patrons to your establishment, it's OK to comp a 2nd dollup of dip!! It's not a regular item we order but my advice would be to upsize your rations!! Will be hard for us to return after lack of personality of management...if that's who they even are!! The rating is based on all of our previous interactions with the lovely girls that work there..the ratings for management would be a solid zero!! Would love for the owner to reach out so we can share the...

We were waiting at the door for a waitress to come out from the kitchen area for over 5 minutes. This was about 8 pm. Another patron finally got the staff's attention and a girl came out and told us to pick any table to sit at. We were talking and as a result took a bit to look over the menu, during which time she came back with our coffees and told us that they were only serving appetizers. Seeing that both my daughter and I had not eaten anything all day we wanted a full meal. We drank our coffees and then decided that we would look somewhere else. My daughter and I both felt that the time had been a very huge bad idea. I will no longer suggest this place as a an option to my out of town guests and I doubt my daughter will ever recommend it to any of her fellow co workers when they have layovers in that end of town even though it is close to the industrial area where most of their deliveries are located. She is a long haul trucker and has eaten at restraunts all over North America in the last 30 years. I was very embarrassed by this whole event and the treatment we saw. Thank goodness the next one we tried more than made up for the faults of the first. We were treated like valued customers and that establishment in future will...

Update: July 25, 2025 We visited the Onion and ordered Deep fried mushrooms. I was very happy with the taste. But was very disappointed with the small portion for $10. Other establishments where I've ordered from were a much larger portion. Perhaps with the small portion serve them in a smaller container so it looks like more.

Another amazing meal. The fish and chips with homemade tarter sauce and coleslaw makes you leave there thinking about your next visit as it was so good. The steak sandwich was seasoned to perfection.

Our Valentine's dinner at the onion was fabulous. I ordered the seafood lasagna and was very impressed on how tasty it was. The first couple of bites were 5 star restaurant quality. I don't normally order pasta when out for dinner. I asked the waitress if she tasted it and how the seafood lasagna was. She said she really enjoyed it so I decided to order it and believe me it was pretty amazing. I would highly recommend this dish.

My husband ordered the Philly cheese steak and found the au jus needed to be added to it. It was tasty just needed the extra juice as without...