Tim Hortons — Restaurant in Lockhartville

This was without a doubt the WORST Tim Hortons experience I’ve ever had!

We ordered a protein Ice Capp with an espresso shot (paid extra for it), but they gave us just a regular Ice Capp. On top of that, we ordered a BLT and a wrap, took over 20 minutes to prepare, even though there were only a couple of simple orders ahead of us. When we finally got the food, the sandwiches were cold and the paper was soaked in grease! (looked worse than a popcorn bag at the movies, even though we didn’t order anything with butter)!!

When I opened my wrap, it was smeared with some red substance (not sure what it was). I went back inside, and the staff member just said “oh oh” without really caring. They remade it, but the rice and chicken inside were stone cold, clearly not heated properly.

To make things worse, the person behind us in line also waited 20 minutes just for a chicken wrap. If this is how long they take with only a few customers, I can’t imagine what a rush hour would look like.

Terrible service, careless staff, and unacceptable food quality. We will definitely...

I was really disappointed with my recent visit. I stopped by Tim Hortons expecting a quick snack and some coffee, but when I looked at the croissants in the glass display case, I noticed a mosquito sitting right on one of them. It was inside the case, not on the outside, which made it even more concerning.

Seeing an insect on food that’s supposed to be freshly baked and protected doesn’t give me confidence about the cleanliness or food safety standards here. I didn’t end up ordering anything because it completely turned me off.

Tim Hortons is usually a reliable stop, but this experience was unacceptable. I hope management takes food safety and hygiene more seriously going forward, because customers...

Tried once again and went reluctantly to the drive through this morning. This time it wasn't the poorly made food or the rude service. It was a 5 min wait in the drive through to get to the window to be told debit was down...couldn't turn around so waited an other 5 min so we could leave. At least this location is consistently bad and I blame myself for thinking I could experience something different from every other timw. As we were leaving I watched them post a tiny 8x11 sign telling people that debit wasn't avail. Issue is, once you read it, it's too late to back out. You don't disappoint at this location...always gives me great stories to tell around the boardroom and on my...