Peccadille - Pâtisserie Chocolaterie Café — Restaurant in Longueuil

I would like to report a very disappointing experience I had at your store. I had to spend nearly ten minutes arguing with the cashier in order to receive a refund or an exchange for a coffee that was clearly undrinkable. At first, I only expected a simple acknowledgment, but the cashier’s response was both unhelpful and rude.

The cashier, a bald man with a French accent, insisted that the only solution was for me to purchase another coffee, which came across as dismissive and unprofessional. It seemed as though he did not realize how unreasonable he sounded. Fortunately, a female staff member eventually intervened and kindly prepared a new coffee, which resolved the issue.

While I appreciate the assistance provided by the lady, I believe such poor customer service from the cashier should be addressed. Because of this experience, you have now lost two regular...

I only took an espresso, a doppio. The taste is very good. The quality goes with it...but watch out hot very hot. I'm aware that every has different types of taste buds. This is not your starbucks espresso. For does who love a tasteful espresso give it a try, really worth it. As for the rest, they have pastries (that looks delicious) they make sandwiches, salads but the top thing are the chocolates that they make. There was a chocolate caramel stick calling me, but i resisted....

If it were possible, I would have given 0. The girl at the counter served us like she hated her job. Rude and unpleasant. Worst service. No hygiene effort at all—the straw was placed directly on the counter where people put their money, and no napkin was given with the small cake (she told us, stupidly, that there are napkins in the back). $17 for 2 drinks and a cookie. It’s cheaper in downtown Montreal. Strongly not...