Tim Hortons — Restaurant in Lower Sackville

Update of this review Shortly after leaving my review, as you can see bellow Tim Horton reached out to me. They then promised me they would have the manager follow up with me. Well for the past 8 weeks I have been updating them weekly that their manager was not following up with me. I asked for some accountability and some real consequences and nothing has been done, I get the same useless empty promises and apologies from Corporate every week. 12 days ago my file was supposedly being escalated. Since then Zip Nada, nothing from them. I'm SO feed up with the lack of accountability these days.

Bottom line people, if you want shit service with no Corporate Conciousness, then go ahead and frequent this restaurant or any Tim Horton for that matter. Oh and I know spring is here now so it not so much an issue anymore, but next winter watch, if you decide to go there, watch for patches of ice directly outside their door so you don't crack your head open on the pavement.

Ok call me impatient but I went into the drive trhu today on First Lake at 10 AM on a Saturday. 3 cars in front of me in the drivethru. I pull up to the mic. I waiting for about 2 min and went Hello? Then after my 3rd Hello someone took my order. After that it sounded back on track. Then I waited another 8 minutes to get served with only 2 cars in front of me. They know after a long wait they are supposed to make car parks and bring out their orders to them to get the drive trhu going again. Then I asked what the incredibly long wait was about and the young employee said. Oh we are very busy. I said I would tell the manager, she said she's inside, I did not expect that from their shitty operation, but I said I'll be in. Then as I tried to enter the restaurant I ended up wearing my coffee as I slipped on some ice right outside their main door. The restaurant was pretty much empty inside. Then I spoke to the manager (a lady in her 50s) and she couldnt be bottered, she had no excuses and no better reasoning that they are very busy. Meanwhile this Tim Horton has 7 employees behind the counter and 3 more in the back that I could see. This was one the worst service I have received at Tims in over 20 yrs. Manager DO BETTER! Oh and lady when you went hum hum on a customer comment as to minimize what that are saying, you completly failed customer...

At best middle of summer I would have given this location a 3-4, was the products served great? No but the people working there helped make up for the downsides. That has dramatically changed in the past 3 weeks. Almost all of the staff are gone whether it’s for school or something in general and the previous management is no where to be seen. The new employees should wear clown hats instead of tim Hortons uniforms. Had 3 interactions with a tall gentleman there where he told me he knew exactly what my order was and was quick about then gave me the wrong stuff, couple girls there did the same thing, I go back today as a gamble for a better result and all I’m told is I think our food is expired and made 0 effort to try to sell me anything else, nothing said about well we have more in the bakery it’ll be this amount of time, just stood there clueless. I’ve worked at a Tim’s location years ago and remember between the training videos and 1 on 1s even if we’re out of something atleast try to see if the customer would be interested in anything else. Present that smile, create that interaction and try your best to promote a purchase without hounding the customer. It’s depressing that this new set of staff lack confidence, leadership, motivation to do literally anything. If they only care about a pay cheque and quality means nothing they should not...

I wish I could rate no stars!I go there every morning before work and get the exact same order. Yesterday after confirming multiple times that my sandwich was cheddar bacon no egg at the drive thru speaker and again at the pick up window. Got to work and sandwich was sausage. I didn’t have time to leave work to go back. I threw it in the garbage. This morning I got my normal order and explained the mistake asked to have my bacon and cheddar on English muffin no egg for free as yesterday I couldn’t eat wrong order. Manager wouldn’t give me sandwich for free because I could not provide the sandwich I threw out in office yesterday. Implying I was lying for a free sandwich. Then asked if I still wanted it if it wasn’t free? As if I couldn’t today for it! This is terrible customer service! We work at the call centre and everyone complains how terrible this Tim’s is. Most go out of their way to another. Terrible customer service unbelievable. We go there for the same order every Tuesday and Wednesday...