Stackers Pancake House — Restaurant in Midland

First off, the servers do not greet nor acknowledge you at the door. I usually phone an order in, but when you go to pick it up, you wait in line for 15-20 min at the door without acknowledgement. I have worked in the restaurant industry for 20 years, and all the staff has to do is say hello and let the waiting guests know that they are busy and will be with them shortly. They simply ignored the door. Guests lost patience and simply sat themselves at dirty tables. Secondly; as an owner of a restaurant, you do not feed your family and cater to them in a packed restaurant! The lady doing the cooking (I am assuming that she is an owner), was more concerned with socializing and pandering to her family occupying the large booth by the kitchen than cooking orders with a busy restaurant. I am assuming that is one of the reasons why there was a 15-20 min wait at the door on that visit. Now, based on my wait at the door the last few times just for a pick-up, I decided to order from Door Dash this time. I enjoy the Lumberjack Breakfast, but the last 3 times I have noticed a severe decline in food quality; becoming worse every visit. The previous order that I picked up was passable, though the eggs were overcooked and the sausages were undercooked. This last order over Door Dash convinced me to never order from here, again. I order eggs over easy. I have included a picture of the "over easy" eggs. They were so severely overcooked that they were akin to a solid piece of rubber. They were hard and burnt, and the yolks were hard and solid. The restaurant may make the claim that "the eggs cooked in the take out container", but look at the pictures. Eggs don't turn dark brown (they were burnt on a griddle), and have solid yolk while sitting in a take out bag. The underside of the eggs were dark brown and burnt. I have ordered over easy eggs for take out many times and never had this problem. The sausages were raw inside and cooked outside, the home fries were not even cooked; they were slightly heated, greasy potato slices. The bacon appears to have been par-cooked in a large batch and left to the side of the griddle then heated up for the order; they were strips of rubbery grease. The pancakes and toast were the only edible items in my meal but everything else was thrown out as it was unedible garbage. Midland has several breakfast restaurants, and if this place keeps going the way that they are, they shouldn't be surprised when their business...

Stay away from this Restaurant Went for breakfast with a friend He ordered a soup and sandwich with a coffee The coffee was ok not the best but drinkable But the soup was disgustingly salty, I mean really salty like someone dropped the shaker in it. My friend complained how salty it was and the owner apparently took offence to it and did nothing about it. Now a days seniors as well as regular people need to watch our salt intake . He asked if he could try the other soup the owner said yes but you still have to pay for the salty one too she said, I am not giving it to you for free she was mean and rude and even called my friend rude it was the worst customer service I have ever encountered. My friend cancelled his sandwich and put $5 down on his $6.99 bill and left disgusted with the treatment he just endured he was so upset never to step foot on there again. Midland has great places to eat and have great customer service people this is definitely not for one of them stay away from this restaurant go to Tymes Restaurant or Stacked or Small Town Diner, Mom’s, for home...

They didn't take the order properly. Cherry French Toast, not Cherry Pancakes. But hey, she wrote down exactly what we said, right?

The wait was egregious, pretty sure others who walked in after us got served first. 30-40 minute wait for what we ordered, when the majority of the restaurant was served is insane.

As the Owner, she should have done something about the bill, not dealt with the situation as petty as she did. Why there is the capacity for a situation of "add bacon for 3.50" vs "5.99 side bacon" is ridiculous. You know people are gonna ask for that extra, but just because they did not speak the specific words we get a full side order of bacon? Is the extra bacon for that specific part of the menu just up for interpretation so you can upcharge us? Why the default interpretation is "oh, they want that full upcharge, cool." No clarification, no anything.

Sure you dont get things wrong, hon.

Terrible, 2 years ago they did things well, now its just down the drain. Stacked is like 5 minutes away, go...