Piper's Restaurant & Patio at Glasgow Hills — Restaurant in New Glasgow

Atrocious service and subpar food. Our table of 7 was essentially ignored while the servers waited on the golfers and guests staying at the place who they valued more, despite us bringing them $700 worth of business. We were seated at 6:30 and didn’t leave until almost 9:30 (the last ones in the place) because it took us that long to get our food. We watched as other tables sat down after us and were served and left well before we even got our mains.

Warm drinks left on the bar counter for 15 minutes after being made, half the table receiving their appetizers before dinner while the other half watched them eat because theirs weren’t ready on time and came with the mains instead, completely brown and dry burnt entrees that were clearly sitting in the kitchen under reheat lamps for incredulous amounts of time while the wait staff ignored them, and the unburnt items were lacking detail and seasoning.

It was obvious the kitchen staff just dumped a premade store-bought Japanese curry cube into some measly carrots for the Japanese curry dish, without bothering to add any additional flavour or ingredients to make it more interesting. And it came with almost none of the other vegetables mentioned, and plain unseasoned rice. Almost everyone else at our table also complained of the lack of flavour or seasoning, if their meals were even edible and not burnt to a crisp. They even use canned fruit.

When we mentioned the service being unacceptable to our server, she just said “I know” and had nothing more to offer us. No apology was given, nothing was comped on our bills, and she hovered over our shoulders as we paid to watch us tip. We heard another table complain about their experience as well but noticed their (different) server trying to make it up to them with complimentary items and extra drinks, and more attentive service. We even overheard him tell our server what he was doing to make them happy. She clearly didn’t get the message as we did not receive this attempt to make things better.

One of the worst meals I’ve eaten on the island in over a decade. Spend your...

I truly hate to leave bad reviews but this was just beyond anything I've ever experienced. The restaurant was decently busy but certainly not enough to warrant the type of neglect and terrible service we got. We had a reservation for our group of 7 people. It was a half hour at the table before anyone even saw us. Got us our waters, great. Waited another half hour for our drinks which I saw sitting at the bar for 10-15 minutes. Nice warm beer, my favourite! Appetizers arrived almost 90 minutes after we sat down. Finally got our mains literally 2 hours after we were seated. With elderly people at our table in their 90's who were hungry this was totally unacceptable. Not even a check in or an explanation from our server, just totally ignored for 2 hours. The food was at very best, mediocre. Chicken parm was burnt to a crisp. Fish with peach chutney was actually just canned peaches dumped on a sad piece of fish. Japanese curry was disappointing. It really seemed like the people who were golfing were getting attended to first and we were just an afterthought. I overheard other people unhappy with their food and service as well. If you are understaffed (not my problem tbh) the absolute LEAST you can do is let our table know it might be a little longer for service tonight but nothing was said and we felt totally ignored. When we mentioned these issues we were told "Yeah I know it's going to be busy like this for the rest of the summer"....?????

Totally unacceptable service which shocked me since it looks like a nice course. I feel like I was robbed after dropping $80-90 per person on that awful experience. I was actually really excited to play golf here during my stay on the island but after this horrible experience there is no way I would give them my...

Had a lovely experience at Pipers Restaurant. Unexpectedly ended up coming here after plans to go to another restaurant fell through due to availability. It was our first time out as a family for lunch with our 8 month old twins. We were taken care of by Wendy, she was so friendly and accommodating for us. Two highchairs, and even a change table in the bathroom was a huge plus! Also the chef was eager to come out to say hello to the twins. Very welcoming family experience, great food, and great...