Me and my family went in, there were 3 workers up by the cash not one said hello, not even when one came over to take our order. I had originally ordered 3 Pepsi but my son decided he wanted a water instead the waitress looked annoyed that she had to fix that in her note pad, we ordered 4 poutine and my bf asked for a piece of chicken with his and one of my kids wanted mozza sticks. 15 minutes later the waitress came out and told my bf there would be a 15 minutes wait on the chicken (we had already been there 15 mins waiting) are you killing the chicken yourself… so he said he didn’t want it, we had a ferry to catch so didn’t have the time to wait. Meanwhile finally 20mins later the poutines and mozzasticks came out, it was bagged fries, how does bagged fries take 20mins, meanwhile shortly after our food came people at the table off to the side of us was asked if they Want home fries, we were not asked that so we didn’t no it was an option because it wasn’t wrote on the menu (we didn’t know what we were getting till it came out) and as I said the waitress didn’t ask us. So anyway all the poutines were bland and tasteless none of us finished our food, my youngest had got a to go box for his mozza sticks cause he didn’t want them yet, so we left. Shortly after my son decided to have his mozza sticks, there was suppose to be 10 that’s what we paid for, there was 8, and all 6 of them had no cheese in them, except for 2. We would never go back there again meanwhile while we were in the restaurant we couldn’t here any of us speak to each other because there was a bunch of drunks in there so loud, between there singing and talking like everyone is across the road from them, not what I expected from a place that says family restaurant on the outside, so all round bad experience for all of us. Would not recommend. But the rest of forgo was a...
Read moreMy daughter and I had a fish burger sandwich with fries. If there was an ounce and a half of fish in the batter it woul surprise us. My daughter said Dad there’s no fish in my sandwich so I took a look and there wasn’t even an ounce of fish in hers. These cost $17.99 and wasn’t worth $1.99. If you want to attract customers to your restaurant you should stop being too frugal over the pice of fish and give them a half decent portion. Yes we know you need to make money but not at the expense of reviews like this. I am a retired instructor of cooking and have been a professional chef for more than 40 years. I have never had such a cheap overall meal like the one we had at this restaurant. My wife had a 2 piece fish and chip and again hardly 2 ounces of fish in the batter which was over cooked and almost completely hard at the ends because of the lack of fish in the batter. We all had fries which looked like half were previously cooked twice and then they added a few new ones to mix in with them. I read other reviews about this restaurant and they were saying how good the food was. Well in my experience it was a very poor meal to serve to customers who came there because of the reviews. Oh and I also ordered mussels and that was a big mistake because they were so overcooked and tasted so fishy that it made me wonder if they were frozen first or cooked first then frozen and cooked again. Needless to say it will never happen again and if people read this then be wary of reviews that embellish this...
Read moreWe visited Fogo Island for two nights and discovered there are not a lot of options for food. We attempted to order takeout from here the first night. A lady rudely answered the phone and asked me to hold - 10 minutes later and was still left on hold. I hung up and tried to call back and it was busy for quite some time. Ended up getting take out from somewhere else. Decided to still give this place a try the next day for breakfast. We walked in and sat ourselves. A lady came over and slammed down some menus and walked away. We sat there for about 10 minutes waiting, and realized that the other people dining there had got up to serve themselves coffee, so we did the same. Finally the lady came back to take our order. I ordered The Bay breakfast and asked for poached eggs, she said the cook could not make poached eggs, so went with the scrambled eggs. When we received our food the scrambled eggs were very burnt and had obviously stuck to the pan, they were awful. Bacon, hashbrowns, toast and coffee was fine. Felt like I had to tip otherwise might anger the same lady. Overall it was not a great experience. I understand they are short staffed (based on the signs they have posted up on the walls), but there is no reason to be rude or have an attitude. If you are short staffed, you can still kindly seat people and let them know they are welcome to help themselves to coffee and that you will be with them as...
Read more