Heritage Indian Cuisine | Indian Restaurant Duncan — Restaurant in North Cowichan

Went for dinner last night, Rajni, the owner greeted us with a lovely smile and a wave when we arrived, which was so nice! She introduced us to one of their new Servers, Komal who was also lovely! Rajni told us they have had lots of ups and downs with staff this past year but they are so happy with their two new servers. We asked how the community has been, she said they have been so busy all along with dine in and take out that they are so grateful to everyone that has been supporting their business as they love sharing their food with everyone. Our dinner was delicious, as always! I had the Lamb Korma and my husband had Chicken Tikka, these are our favourites and we always added Garlic Naan. The Naan was loaded with garlic and huge, freshly made and piping hot from the kitchen. Our meals, as always were so plentiful we will have enough for lunch today. The lamb was so tender it just comes apart with a fork! The chicken tikka was prepared with the perfect amount of spice for my husband who loves the heat. We were checked on several times during our visit to ensure our food and experience was good. We had cold beverages as well as water. The renovation that were done last year turned out really nice too. We left happy and full and with left overs for today. We are looking forward to our next visit. We are so happy that this restaurant in our community has made it through the past couple years, many businesses didn’t. We are also happy to see the new staff fitting in and becoming part of the Heritage Family! It reminds me of the signs I have seen at several local businesses, Be kind to the ones who showed up. These folks have worked hard to keep providing good food and we appreciate them. Go out for dinner tonight and enjoy this wonderful place in...

My experience tonight really disappointed me. I’ve heard from my close friend that their customer service has dramatically deteriorated recently, and I experienced it myself. I’ve been loyal to this restaurant since they have opened and highly recommended them to my friends. They’re food is amazing, but the service I experienced tonight made me really sad. From the start, when I called to order, they repeatedly placed me on hold so that they could answer the other line and placed their orders ahead of me. Then when they finally got my order and read it out, they repeatedly got it wrong by adding random curries that I had not said anything similar too. Once I arrived to pick up, I stood in a line behind two other people picking up. Instead of helping them and asking them to step aside, they had them wait in line until they received their order, while the line up I was in kept growing. After half an hour, when I finally got up to the till, she let me know that she didn’t have my order and questioned when I called. I was then asked to step to the side for another half hour as she stopped by a couple times and re-asked what my order was because she forgot. As I was standing there, I noticed there where absolutely no waiters. The customers dining in where abandoned not even being able to pay their bill or order. The environment was not relaxing, there was no music and the phoned loudly rang constantly. When we got home and had our COLD food, it was really really good. If only they could have more staff, they would have a very successful restaurant. It makes me sad that they are denying themselves...

We stopped there awaiting for our ferry, the last one of day to Salt Spring Island, it was an early dinner in August. Even at that time they had several tables busy and loads of delivery pickups. Yet we were not made to wait, everything was prompt, water, nan etc The blond caucasian lady's service, sorry can't recall her name, was fantastic! There seemed a great ambiance between her and the kitchen. The food was so good. We stayed longer to the last minute for the ferry and placed an additional family sized order they got going very fast. It was a takeaway to bring to our family on the island. Shrimps were crispy not over cooked. The salad crunchy and fresh. Everything memorable even now many month later. Just recalled that I hadn't left them a posting review as I just recommended it to an Indian gentlemen from a Telus service. The quantities were really nice. We I like nice filling Indian meal. We are not fan when things come in tiny pots that are like four spoons and finish. Definitely not the case there.

The decor is a bit...., well, we came for the food, not for the decor. Its sort of county Diner (without the chromes) but all was clean, shiny and quite!

We were two and ordered several different dishes and were nearly having a friendly quite fight over who can finish what?

We sure will arrange another stop there going to the island next summer and bring dinner to the island again. Sorry can't locate my pics now.

Will come back to add some if possible. Vic &...