Rated based on combination customer service experience and quality of goods bought.
[EXPERIENCE]
My wife and I visited. My wife went in and then I thought I'll check to see what the restrictions are and see if two people from the same household can go in. Instead of just posting all of their rules on a single sign, it's like every time they add a rule, they put a new notice on the door with just that rule, so it feels like there were a lot of signs on the door. I didn't see anything saying two people from the same household can't be in the bakery at the same time, but it's possible there was something there. As soon as I saw "limit of 3 people in the store" I decided just to go back to my car because there were other people arriving in the parking lot, but one of the staff came out from behind the counter and waved me in.
As soon as staff figured out my wife and I were together, one if the staff told us they'd ask one of us to leave if other people come into the store. Totally reasonable. What was not reasonable was her tone. It was profoundly offensive. I felt like a criminal. So I just left. My wife said she was later reprimanded because she went to get something off the shelf.
If their staff are going to wave people into the store, especially if they do it while people are trying to read all the many instructions on the door they should probably have the person who greets entrants to the store do a run down of the rules.
And, yes, I understand these are stressful times, but they're stressful for everyone. The only way we're going to get through this is if we're helpful and kind to each other. All the staff person had to do was adopt a different tone and everything would be fine. The only reason we were even in the bakery is because we're trying to support small businesses through the pandemic. But they've adopted an attitude like we should all be grateful for the privilege of being able to enter the bakery. If they treat customers that way, they clearly don't need the business, so maybe just close down the shop until everything gets back to normal. No one needs anything there that they can't get somewhere else.
[QUALITY]
My wife bought quite a bit of stuff there despite the experience. (I'm not sure why -- I guess to justify the drive). The cherry pie was actually quite disgusting. The filling was fine but the pastry was terrible. It had this sort of baking soda taste to it. We purchased both gluten and gluten-free squares. The family felt the gluten-free squares were better than the gluten ones. I myself felt the raspberry squares (GF) were good and the carrot cake (gluten) was moist and decent. Neither was astounding. The rest of the items were mediocre.
[FINAL THOUGHTS]
I've been to the bakery one time before. I bought sourdough bread that I recall being quite good, and the squares we purchased that time I remember being quite good as well -- good enough that we returned, obviously. My customer experience during that visit was positive as well.
So chances are good that I'll give this place another try in the future and update my review. I feel that the stress of the pandemic has had an adverse impact on their service and the quality of their goods. I can't explain how the latter is linked to the pandemic except maybe the food isn't as fresh because they're baking more in bulk to cut down on the number of people working in the store at one time? But maybe when all of this has passed, they'll be a good bakery to...
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