Subway — Restaurant in Ottawa

NEVER EVER VISIT THIS STORE, AND I WON’T BE RECOMMENDING IT TO ANYONE!

Last night, I had a very bad experience with this store. I ordered three subs for delivery, and the delivery driver arrived at the store at 10:09 PM to pick up the order. We understand that delays can happen when a store is busy, but by 10:30 PM—my estimated delivery time—the order still hadn’t been handed over.

I called the store to check on the status of my order or see if there was any issue. At first, my call was picked up and then immediately disconnected. When I called again a few minutes later, a female staff member answered. Within just five seconds of me asking about my order, she rudely said, “Talk in the native language if you don’t know how to speak English.” Instead of politely informing me that my food was not yet ready, she falsely claimed that no delivery person was there and added that she wouldn’t be delivering the food herself.

However, we confirmed with the driver that he was at the store the entire time. Strangely, within a minute of this conversation, the food was suddenly marked as handed over at 10:40 PM (pictures attached).

She showed extreme unprofessionalism and rude behavior. Instead of acknowledging the delay, she was dismissive and disrespectful. She should be trained in proper workplace etiquette before being allowed to interact with customers, as such behavior can seriously harm...

Hy I am writing to express my frustration and disappointment with an experience I recently had while ordering food from your store for the first time. Unfortunately, the service provided was far from acceptable, and I feel that this issue needs to be addressed promptly.

Firstly, I placed an order through your app, but the order did not show up, and I had no way of confirming its status. When I tried to call your store to inquire about the order, I was met with extremely rude and unprofessional behavior from the staff member who answered the phone. To make matters worse, she did not even ask for the order number to help resolve the issue. Instead, she responded with disrespect, and in a condescending manner, told me that I should speak in Punjabi.

I was taken aback by her lack of courtesy and professionalism, especially considering it was my first time ordering from your store. This behavior is not only unacceptable but also reflects poorly on the reputation of your business. As a customer, I expect to be treated with respect and dignity, which was clearly not the case here.

I would appreciate it if you could look into this matter and provide me with a proper explanation. I sincerely hope that this is an isolated incident and that steps will be taken to ensure that future customers do not experience the same level of...

⭐️⭐️⭐️⭐️⭐️ I absolutely love coming to the Subway at 770 Brookfield Rd! The moment you walk in, you’re greeted with friendly smiles and great energy from the staff. They always take the time to make your sub exactly how you like it — fresh veggies, perfectly baked bread, and generous portions of everything. You can tell they genuinely care about making sure every customer leaves happy.

The restaurant is always super clean and organized, even during busy hours. The service is quick but never rushed — they get your order right every single time. I really appreciate how polite and helpful the team is, whether you’re dining in or grabbing takeout.

It’s become my go-to Subway because the food quality and service are consistently excellent. It’s hard to find a place where everything just feels right — great people, great food, and a really positive vibe. If you’re in the area and craving a fresh, tasty sub, this is 100% the...