Tim Hortons — Restaurant in Ottawa

The worst Tim hortons in world I have ever seen. I have waited almost 10 minutes to get my icecap after placing the order, it was still not ready and I asked them for refund because I couldn’t wait so long as my break was over. They refunded it but after requesting two -three times. Its not only single time its always like this our 30 minutes break get waste only in ordering food and getting food, don’t even get time to eat. Its not that they have less staff, they have enough staff to work, but they just walk here and there and only one person do everything. I also work in Tim Hortons as a part time, I know we should handover the order in 3 minutes at storefront after taking the order, but in this Tim its always 15-20 minutes.Its not only me, its for all people they wait almost 15-20 minutes just to get their coffees. This Tim...

Worst experience ever at your location. The employee that served me was unprofessional, rude. Also, once I received the coffees. My coffee The cream was bad, to many floaters for my liking.. Went and informed the employee and same person, basically called me a liar and very rudely stated that never happens. I told it does happen, she did make me another coffee. She was the rudest employee I ever came across at this location. I'm a regular at the hospital. I will tell you that spoiled cream does happen. ie: Tim's Bank and Heron ie: Tim's Merivale and Central Park. Going forward instruct the employees to be more professional and just say, sorry that happened let me make you another coffee. Being courteous is what makes are experience relaxing. PS the other Tim's are very courteous and no issues in...

How do I accurately articulate my disappointment and frustration? Channeling my inner old man for a moment, I would have to say that the motley crew staffing this location were more interested in goofing off than completing and order accurately. The supervisor was clearly very experienced as they knew precisely where to hide in such a small location. I may be wrong about hiding ... perhaps it was camouflage. Either way, the customer experience was definitely not great. Topping it off, they manged to give the the wrong wrap, adding insult to injury (which at a hospital is perhaps a secondary goal...