As with most Tim Hortons establishments this one too is unreliable and of semi poor quality. Out of 10 times going through the drive thru at least 4 times I do NOT get what I order. At least 8 times they repeat something totally different from what I order as if at first they do not even listen to what I order.
My Walk in experience is even worse, I do not walk in very often but when I do out of 10 times I get the wrong order at least 6 times and they are most often extremely slow.
I have no patience anymore for the excuse that I am dealing with trainees since I seem to get served by none other than trainees.
I know that what Tims is paying does not allow anyone to be serious about their job but at the same time I am from an era where we were learning about the service industry being there to offer 100% customer satisfaction.
Now if we are lucky we might get 50% which seems to be the going...
Ā Ā Ā Read moreOrdered a large 1/4 French vanilla coffee, scrambled egg an sausage, everything bagel with cream cheese and a ten pack of honey dipped timbits. They brought up what I thought was the timbits; but when I got home they were just assorted and not what I asked for. Then they brought up four coffees and since I was the only one in there I asked is this someone else's order and they said it was mine. So I told them I only ordered one large 1/4 French vanilla and then they brought up another four coffees hahaha. And I said I only ordered one and got a refund back for the other three. Also after I got home I found out they didn't just put regular cream cheese in the bagle, but herb and garlic. Also they just gave me a straight French vanila in the end hahahaha. This place needs to...
Ā Ā Ā Read moreBought a mocha and a london fog' mocha was really watered down. Same with london fog. Also we r in a pandemic and the bathroom mens and ladys were discussing dirty' my hubby told how gross the the mens was.
Entrance door also was gross with finger marks' i get it it busy but still . Cleaning in pandemic is kind of a must.
There was a girl outside cleaning the garbage bin but cleaning the inside was is more important Sorry for the bad review . We were on the road and already out of town befor we tasted our drink , so there was no turning around to get new ones.
Suggestions: Bathrooms wall need to be washed. I really dont want to say what i seen on the ladys' and windex the door more often. Up the...
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