Peggy's Chip Truck — Restaurant in Ramara Township

I’m genuinely saddened to write this review. I’ve been a longtime customer of Peggy’s Chip Truck, having lived in the area for over 25 years. I take pride in supporting local businesses and know many Brechin-area business owners personally. While I don’t know the owner of Peggy’s personally, I’ve been a regular summer visitor, stopping in about every other week, and I’ve also ordered firewood from the property in the past.

Today, I stopped by with my daughter for a quick lunch to go. When I heard the order taker call the cook “Mom,” I thought it was lovely—a family business working together. It wasn’t busy during our visit; only one other customer arrived after we ordered. It was a very hot day, so we waited under the shade of the trees nearby.

Eventually, one of the ladies called out that a poutine order was ready. Since poutine was part of our order, and we had ordered before the other customer (who didn’t react to the call), I assumed it was ours. As I approached the window, I saw one of the ladies holding a cardboard tray with what looked like two poutines. Since she was still adding items, I reached out to steady the tray at the edge of the window, trying to be helpful. She asked, somewhat curtly, “Do you have it?” before letting go. The same tone carried over when she asked if we needed utensils or napkins and didn’t hear my initial response.

Although her tone felt unnecessarily sharp, I wasn’t sure it was intentional, so I let it go and focused on holding the tray securely. Then, she added onion rings to it, and just as I was about to ask my daughter if she had ordered them, the other staff member said, “That is not his order, his order is right here,” and swapped the tray for the correct one. For context, I had never removed the original tray from the window—just held it steady on the ledge.

While adding condiments at their station, I clearly overheard the two women speaking loudly to each other about how “stupid” it was of me to take the wrong order. One of them said, “What’s up with these people who take the wrong orders?” and even added a story about a past incident, ending with “I was so mad I wanted to punch him in the [expletive] face.” My daughter heard it all and was visibly upset.

Normally, I would have addressed such unprofessional and disrespectful behavior directly, but I chose not to escalate the situation with my daughter present.

In a small community like ours, word of mouth carries weight, and reputations are built—or damaged—quickly. Incidents like this don’t just affect one customer; they can shape how a business is viewed by the entire community. I sincerely hope this was an isolated lapse in judgment, but treating loyal, respectful customers with open mockery and aggression is unacceptable anywhere—especially in a town where mutual respect and neighbourliness should...

We've stopped here many times before and liked it. Today, I brought my out of town guests. We were disappointed. We ordered our food and paid. Then we waited for what seemed like a long time. (Everyone else's orders went out before ours, but I figured ours just took longer because we ordered different food) when they finally called our number, we were told that we couldn't take it because we didn't pay for the burger. (Which wasn't our fault, i paid what they asked and tipped) I had to go back to the other window and wait for the next two people to order so I could pay and then receive my burger. By the time we sat down to eat, our food was cold. The peameal sandwich that we ordered with tomato and asked to have it cut in half, had a tiny piece of tomato that ended up on one half of the sandwich after they cut it. (Two people were sharing the sandwich) I decided that that wasn't good enough especially after what had happened and walked back to the window to ask for another little piece of tomato. I couldn't get anyone's attention. I even knocked on the window and no one would come. If this is the way you treat your customers, then I hope you don't expect us to come back. It's too bad, because we drive by every week all summer long and did like stopping there. It wasn't the mistakes that upset me, it was the lack of customer service and caring to fix it that really...

Funny story. Drove much out of our way to stop by at Peggy’s for lunch purely based on their Google reviews. While waiting for my order, I overheard the kitchen staff talking about how they put the ‘works’ on a hamburger instead of the hotdog we ordered. And then spent extra time waiting for them to remake a hotdog. I delivered the bags of food on a tray to my friend waiting at the picnic tables. Her bag had a bun in it but no hotdog. Back to the counter we went. Where they accused a grown woman of lying about the situation. For what motive, I’m not sure. To get a free second hot dog? To save $5? To waste more time in the hot sun? Also ordered two regular fry’s but only received one. Only charged us for one, (I hadnt done the math so I asked about the fry’s), but seemed to insinuate I also lied about that in order to get maybe what? A free French fry order? Anyway. Peggy was most unfriendly as was the rest of the staff. Despicable customer service. And French fry’s, their claim to fame were dry, tasteless and average at best. Peggy, what a great experience. I’ll be sure to tell all my cottage going friends. Maybe you hadn’t heard but being accommodating to customers goes a long way. My friend is a reporter at CBC. You just never know who is at...