Subway — Restaurant in Richmond

As a loyal Subway customer, I recently had an exceptional experience at my local franchise that I must share. The service was impeccable, and the food was absolutely delightful. Upon entering, I was greeted warmly by the staff who were attentive and friendly throughout my visit. The sandwich artist behind the counter was knowledgeable about the menu and offered helpful suggestions to customize my order. I decided on a footlong Italian B.M.T. on freshly baked Italian herbs and cheese bread. The bread was perfectly crisp on the outside and soft on the inside, with a delightful aroma. The meats were generously portioned and of high quality, complemented beautifully by the fresh vegetables. What truly stood out was the care taken in assembling my sandwich. Each ingredient was carefully layered, ensuring a perfect balance of flavors in every bite. The cheese was melted to perfection, and the vegetables were crisp and vibrant. The staff’s attention to detail extended beyond just making the sandwich. They took the time to wrap it properly, ensuring it would stay fresh and intact for my journey home. Overall, this visit to Subway exceeded my expectations. The combination of exceptional service and delicious, fresh ingredients made for a truly satisfying meal. It’s clear that this particular franchise takes pride in delivering a quality product and...

Extremely dissapointed with how staff treated us. A group of about 8 people were ordering before us, which lead to a long wait. Finally it's our turn, our sandwiches are half made when the person behind us completely skips the line and his sandwich gets done in minutes. I bring it to the empliees attention and she just shruggs and says he is a bus driver. Honestly i don't care who he is and who he works for, we just needed to add our veggies to our sandwich to be done. Since we got skipped and i have 2 kids with low sugar levels I asked for a discount, and then got mocked when i mentioned one of my kids has special needs and needs his food. I got an incredible 10% discount on ZERO DOLLARS!! I feel severely insulted.

To make matters worse, that group of 8 people started to cough on our food, assaulted us and your employees did NOTHING, had to throw away the rest of my kids food which was half their foootlong, also fyi that pack of 8 rats stole a bunch of chips from the chip rack. Worst experience ever. I didn't pay $32 to be skipped on the line and...

Over charged me, called to get ahold of the manager but they weren't in. They told me the hours the manager would be there the next day, called during those hours, manager still wasn't there. Again, they gave me the hours the manager would be there the following day after that.... Same thing happened. The manager apparently was only there for and hour in the morning. Long story short, didn't end up getting my money back even after visiting the store (which is about 30 minutes to an hour away, depending on traffic) because the employees couldn't do anything about it and refused to call the manager from the store to settle the matter. Big thumbs down. Note to all: ask for your receipt if you visit here and check it...