Captains Cove Cafe — Restaurant in Rustico

What’s it like to suddenly become invisible? Well, let me tell you about how humiliating it is, and how the other guests added injury to insult.

We had eaten here previously, and had walked away with a positive impression.

Naturally, when the opportunity presented itself, we were happy to repeat the experience, and chose to order a take away meal.

Entertaining the foyer, there was a person ahead of us waiting, so we chose to look at the menu.

At the time of our arrival, the restaurant was largely empty.

A server passed by on the way to the kitchen, and didn’t seem bothered that three people were standing in the foyer. She then passed us on her way back to the dining room without a word.

Moments later, the server returned, and asked the person ahead of us if she needed assistance, and the person replied that she was just looking at the menu. The sever then walked away, ignoring us. Moments later, the person who was ahead of us chose to leave.

Seconds later, a couple entered, and the server then passed all of us again without a word.

A few minutes later, the sever returned to the foyer, and asked the couple if they’d like to be seated. The male ignored the queue, but the female pointed us out to the server, and said that we were there before them. I told the couple that we were ordering takeout, and not to worry about the queue.

An elderly couple then entered foyer, and the same scenario played out all over again.

This time a different server appeared, and asked the couple if they’d like a table. The male told the server that they were there for takeout, and the server immediately ushered them into the dining room to place their order. The couple were perfectly content to jump the queue, and after 15 minutes of being completely ignored by all the staff, we left, and had dinner at the Blue Muscle Cafe...where they managed to not ignore us most successfully.

In a perfect world, I’d write this one off, if not for the fact that both servers saw us on their multiple trips back and forth to the kitchen and dining room, and that it would have been obvious who had been waiting there the longest.

I’m 55, and I’ve received better service from teenagers behind the counter...

Owner is rude, and upcharged us 9$ for sharing a basket of fries. Would not go back again

Updated response: Your response to my review is utterly disappointing and reflects a profound lack of accountability. Your attempt to correct "facts" only further exposes your restaurants incompetence in customer service. Also telling me to "grow up" and calling me "entitled", how sad that a grown man has to lash out since his feelings were hurt, I encourage you to find some therapy to help with expressing those big feelings.

Yes we were a group of 6 (taking up 6 seats no need to lie about that to make your side sound better) , opting for water and a few orders of fries (plus we also ordered fish as well). Your notion of charging a 9$ sharing fee, is absurd and discourages those who are looking for some PEI fries (which is on your sign outside) from stopping in. If this policy existed it should have been transparent beforehand.

As Maritimer's from NS, who visits PEI often, we will be finding another fish and chips shop with some actual Maritimer Hospitality, and I suggest others do as well. We were also disappointed with the fries too so no wonder we didn't order more food ... get respect give respect

Pictured below is the first response I got until they started to lie about the situation.

I will be coming back...

This is a place to avoid if you have a family. Our waiter was a real sweetheart and very attentive. The food was fine - nothing special. I visited with my mother, wife, and two kids (3 and 1). During our meal, the one year old started crying for about 2 minutes. The only other customers in the dining room also had young children and mentioned to us that his crying was no problem. Meanwhile the owner came to our table and invited my wife to take the child outside because he was “disturbing things.” This turned a stressful situation into a tearful one.

There is absolutely nothing special about this place, and the owner obviously hates children. If you’re in the area and a party of adults, I wouldn’t actively avoid it. Meanwhile places this good are a dime a dozen here, and most are very accommodating to families.

Also note: they have no high chairs or booster seats.

Look, it’s fine if you don’t want children at your restaurant. But then don’t maintain a casual-bordering-on-shoddy atmosphere and carry a children’s menu. Blue Mussel Cafe up the road (with far better food by the way) doesn’t offer a children’s menu at dinner. Guess where I don’t take my...