Tim Hortons — Restaurant in Saint-Bernard-de-Lacolle

Absolutely terrible experience! I placed an online order through the Tim Hortons app, paid in full, and when I got to the store, they told me the items weren’t available. Seriously? Then they refused to give me any food and said I have to contact Tim Hortons myself for a refund. So basically, they took my money and gave me nothing! No refund, no help, just excuses.

What makes it worse is that this isn’t the first time — the exact same thing happened to me before at this location. Clearly, they never fix their mistakes. I’m done with this place. Will never...

I ordered a large dark roast double double, a sausage timatin on English muffin and a hashbrown. Classic Tim’s order. The coffee had TONS of grounds in it. I thought maybe it was just old but it tasted so rough I poured it out and saw the bottom of the cup as well as the sides was covered in coffee grounds. The hash brown must’ve been thrown back in the fryer to reheat it, it was fried solid. Couldn’t eat it. The timatin had a creamy chipotle sauce on it that I didn’t ask for. I didn’t eat or drink ANY OF IT. So basically I stopped there to...

Restaurant lobby closes early, drive thru stays open late. If you’re a trucker, or farmer with big equipment, or are RVing, you have to walk up to the drive-thru window (not the speaker-microphone sign). I watched 4 customers walk away from the front doors in 10 min without food. They should post a sign on the door of how to get service if their staffing is too low and they wanna increase business volume. Not convenient considering it is located in a truck stop! This won’t work once the...