Tim Hortons — Restaurant in Saint-Jérôme

I placed a mobile order at this Tim’s while traveling, and it was a frustrating experience. After ordering an iced coffee and a quencher, I walked into the empty store to find two employees working, yet neither acknowledged me. I waited for 10 minutes with my order marked as "in preparation." When I asked about it, I was told I should have reordered at the counter, despite the app and their screen saying I didn’t need to.

Another 10 minutes passed, and my order still wasn’t ready. When I requested a refund for the lack of communication, they dismissed my request, saying it would take longer than just making my drinks.

Eventually, I found out they only received one of my drinks and didn’t have the quencher. The female employee simply handed me a canned quencher as a substitute without any apology.

If you end up at this Tim’s, avoid mobile orders at all costs. The service is dismissive, unfriendly, slow, and...

I can't find the worst word to start with, the experience didn't even last for a second because we had to throw it right after our first bite, OMG the size of the wraps even a newborn's weiner would be bigger, we asked for hash brown inside it and I guess it was too much for them that served it on the side. Still thankfully the hash browns were so crisp that we had to rush my cousin to the dentist!! And then the drinks ahh man I'm tired how do I explain the shit they made we asked for frozen quencher and they served a sparkling drink, we asked for coffee with espresso foam and they added espresso short without adding extra cream which we paid for!! Oh God forgive me but I can't keep going anymore because I would rather never go...

The drive through took at least 15 minutes for the order in front of us, by which time the iced-capp I had ordered was already melted. Also, when I placed an online order they told me that their spresso machine was broken and couldn’t fulfill the order and that I have to cancel online. But when I reached out online they said I should’ve been refunded in branch- even the branch supervisor told us that they couldn’t cancel the order since it was online. The staff was so in rush that they didn’t take the time to help me and just wanted to get rid of me. I am travelling in a group and couldn’t wait in a branch to make sure I get my refund for...