Dairy Queen Grill & Chill — Restaurant in Shellbrook No. 493

Usually when I come here it's a good experience but tonight made me very upset. My dad was looking forward to getting some DQ with my mom and I, he gets a little anxious with drive thrus though. I asked for something I don't usually get and he got stressed out, the worker on the speaker was rushing our order. she gave us the total and sent us through before my dad could even order anything for himself. When we got to the window a different lady than the one on the speaker spoke to us very passive aggressively, and shut the windows as quickly as possible, my dad never got the chance to get what he was genuinely excited for, and the way we were treated was even worse to boot. I never got the lady's name on the window, but she was very unkind.

EDIT: the lady's name was Shelley Collins, but i saw her wearing a sweater with "Tracey" on the sleeve. she was rude to me again...

Worst customer service. Big language barrier. Ask for a corrected order they refused. We ordered plain burgers ( burger and a bun) they gave cheese, pickle mustard etc. ask for it to be corrected argued with us. Finally remade practically throwing the burgers at us. Then the manager stuck his head out the window and started yelling frantically taking our license plate down. Definitely not Canadian dining. We have been taught the customer is always right, be respectful and your will treated the same. Aweful experience. Kids in the car and all. Shut them down, get new ownership, test them Canadian ethics and...

I live outside regina, called up to this location to see if they have delivery for a cake to send to my mom who lives in shellbrook as a surprise , they dont have delivery but shelley there went above and beyond, I etransfered , she picked out an amazing cake and even volunteered to deliver this for us. Shelley you are amazing, thank you , thank you from all our family to do this for us. You truly are a fantastic lady ! Soooo much...