Subway Sydenham — Restaurant in South Frontenac

I placed an online order and came into the restaurant to wait patiently for my order to be made as I always do. When I walked in I kindly greeted the staff who had already started preparing my order. Everything was going well, but at the end I noticed she forgot to grill press my sandwich so I asked kindly if she could grill it which she did. At the end of the preparation in a frustrating tone she told her colleague who was waiting for the order to finish that she is not used to being stared at while preparing an online order, to that I said “excuse me, did I do something wrong?” She ignored me, I then asked her colleague what did I do wrong, I’m just standing here? I tried to ask her what was wrong but the frustrated staff continued to just ignore me as if I’m not there. At no time did I demand or ask anything, I just patiently waited while she made my order. I don’t understand what warranted that behaviour and comment to me. I come here almost every other week and have always had amazing service till now. It’s definitely very disappointing and insulting to be treated this way, when all I did was wait patiently for my order.

I have to ask, what is the difference between coming in-person and directing the staff on what to add in your sandwich, and placing an order online and then just patiently wait for the staff to make it that justifies expression of frustration towards me...

I visit this location frequently, the manager is great she always goes above and beyond for us, however I visited the location today and had a bigger Indian lady serving us who had absolutely zero personality or people skills who should not be the face of the company, we had asked her to add a few things to the sandwich and seemed as though it was a major inconvenience with her rolling her eyes as she said maybe one word the whole interaction. I should’ve left instead of ordering and will leave in the future if she is working. This behaviour should not...

The sub I received from this soulfully beautiful employee was a 30 minute collaborative endeavour. Not only did this employee help make personal my dream sub a perfect reality but he did it with a smile on his face the whole way through. By the end of this adventure of a sub order we had truly bonded over our collaborative effort and he even offered and through in whole a free milk. This employees name is Dawson Fox and I do believe he should be promoted or given an employee of the year...