Dairy Queen Grill & Chill — Restaurant in St. John's

Oh let me retell the tale. We ordered through their website. The mobile order said it’ll be ready at 3:06pm - look for your order near the Mobile Order Pickup. So I did: just to be told that I actually need to let them know. Doesn’t that defeat the purpose? Then, they had nothing left for what we ordered even though I watched them serve it to another customer as I was doing what the app told me to do. They did the usual “we have no control over that” - then maybe post a sign indicating this to avoid customers waiting because your process is different from the one you use? Absolutely unprofessional and disorganized. Clearly, management needs training. The cashier was quite apologetic. Not his fault at all, but avoid any online orders with this location. They simply can’t support the...

I just went through to pick up a blizzard. The old lady in the car before me was taking so much time in making her order she must have just ordered at the window. Changed. Paid twice.

There were easily 5 cars behind me waiting.

Blizzard was liquid. Such BS.

Yeah the customer in front of me took 20 minutes to fill, so make another one.

The young blond girl at the drive through window knew. That is why she didn’t invert it.

What can I do when I drive away with a chunky milkshake instead of a blizzard ? This. Leave a bad review. Sorry if I had time to come in I would not gone through the drive through in the first place.

And unfortunately this is not the first time I have had bad stuff from this window. Just this one was obvious why and they had no desire to fix it. I...

Ordered a chicken finger basket and they just didn't include fries. I wasn't happy but it happens. Called to complain when across town - what a mistake. Rude employee answered followed by much ruder manager. Blamed me for being across town and not willing to drive back. I just want what I paid for. Instead, I received a blast. Check your order before you leave bc they aren't helping you.

UPDATE The owner reached out. He was very apologetic for the terrible service and general rudeness of his manage. I am appreciative and I have adjusted the rating accordingly (moving service to 3 stars - five for him and one for...