Manna European Bakery & Deli — Restaurant in St. John's

I placed an order for a birthday cake, a chocolate mousse birthday cake. As I went to pick it up, I noticed the icing on the cake was white and not chocolate and I assumed the cake was probably chocolate on the inside. After I get home and I prepare the cake for the surprise, as we cut into the cake I realize it’s not chocolate at all. So I called back Manna the next day to inquire about what cake I got. As I’m on the phone talking to their employee, asking them what do your chocolate mousse cakes look like, the woman who I was speaking to about the cake, Kelli, who also happened to be the woman who gave me the cake had said to me that the chocolate mousse cakes have chocolate icing on top with chocolate shavings on the side, and the vanilla mousse cake has white icing and coconut shaving on the side. So when she pulls up my order and she says that I had ordered chocolate mousse cake, I then questioned her about the cake she gave me, because she had remembered who I was when I called. She said she gave me a chocolate cake, I was pretty dumbfounded by it really. Anyway I corrected her and told no, that was not the case and that she handed me a cake that had white icing on it ( the container the of cake was clear so you could clearly see the icing of the cake, and it was the correct cake meant for me because it had the writing on the cake that I had requested so there is no way they mixed up cakes). Anyway she proceeds to rudely tell me that the cake she handed to me was chocolate and that was that, at this point I said to her I will come back with the cake so she sees for herself that the cake was wrong, at this point I guess she probably realized that she could be wrong, she then says she will call me back after she looks into the matter.

5 mins later, she calls me back and says so apparently the order did not specify what flavor the cake was suppose to be. But somehow the narrative changed from, yea you ordered a chocolate cake and you got a chocolate cake to now your order didn’t specify what flavor the cake was. Throughout this whole experience, I was made to feel like I was lying about the order I received and then made to feel like I am to blame for not having the cake I wanted and ordered.

And through it all I didn’t get a single apology to how Kelli was talking to me and handling the matter. Its really unfortunate too because every one I know speaks highly of manna, and in my effort to support locally this is the treatment I got, I could have gone to Costco or anywhere else for the cake but I didn’t. And I still won’t, but it will not be Manna that I will be ordering from...

I recently had the pleasure of dining at this delightful sandwich shop nestled within a charming local bakery. From the moment I walked in, the inviting aroma of freshly baked bread greeted me, setting the stage for an exceptional culinary experience.

One of the standout features of this establishment is undoubtedly the use of the freshest ingredients paired with their in-house made bread. The variety of bread options available is a testament to their dedication to quality. Each sandwich is a work of art, thoughtfully crafted with a harmonious blend of perfectly seasoned meats and an array of toppings that cater to every palate.

What truly sets this place apart is the knowledgeable staff who are more than eager to guide you through their offerings, ensuring that your sandwich creation is a personalized masterpiece. I was amazed by the range of choices available, from classic combinations to inventive creations that tantalize the taste buds.

During my visit, I had the pleasure of sampling four different sandwiches, each with its own unique flair. While all of them were exceptional, the breaded chicken sandwich emerged as the undeniable champion, captivating my taste buds with its impeccable flavor and texture. It's no surprise that this sandwich has garnered local acclaim, becoming a beloved favorite.

As if their sandwiches weren't enough to win me over, the in-house baked desserts, salad, and soup bar provided a tempting array of options to round out the meal. The attention to detail and commitment to quality extended beyond the sandwiches to these delectable treats.

For those looking to indulge their culinary interests beyond the realm of sandwiches, the shop boasts an impressive selection of "La Creuset" cookware for sale. This added touch elevates the experience, making it a destination not just for food enthusiasts but also for home cooks seeking premium kitchen essentials.

The charming seating area provided a cozy backdrop for my dining experience, making it a place where I could savor each bite and truly appreciate the artistry that went into crafting my meal.

In summary, my visit to this sandwich shop within the local bakery was nothing short of exceptional. The dedication to using the finest ingredients, the artful construction of sandwiches, and the warm ambiance of the establishment all contribute to a perfect score of 10/10. Whether you're a sandwich aficionado, a food enthusiast, or someone seeking culinary inspiration, this hidden gem is a must-visit destination that promises an unforgettable...

I had a very disappointing experience with this bakery. I placed an order and even confirmed it by phone. On the delivery day, nothing was delivered. I texted the staff member who had contacted me before, and they replied saying my order was marked as pick-up only. However, I immediately sent them a photo of my order showing clearly that it was a delivery order, with the delivery address, time, and all details visible. After I sent that photo, they never replied again.

When I called the next day, they claimed they had never received my confirmation and said they had sent me an email, but I never received any such email. Instead of trying to solve the issue, they insisted it was my fault.

There was no effort to help, no sense of responsibility, and not even an apology. The whole situation was handled very unprofessionally and left me extremely disappointed.

I swear to God every words I put here is honest and I have all the screenshots/records from the phone call and message. I don’t want to put them here because they are all from employees’...