Montana’s BBQ & Bar — Restaurant in St. John's

Issues I had with the service

1. my mom’s drink and my partner’s drink were forgotten about
2. they forgot to give us cutlery
3. we had all you can eat ribs and they didn’t give us any extra napkins and after we flagged them down we got 5 napkins…there were 6 of us.
4. They forgot my son’s coleslaw
5. my mom had allergies and visited the day before and spoke to the manager about having a plain non marinaded steak as it would be the only thing she could have due to an onion (and other allergies which the restaurant had the specifics for) when it came out it had onion rings on top of the steak
6. they also forgot her mushrooms
7. we asked if we could bring our own birthday cake because once again…allergies. They said we should bring our own candles. They brought it out at the end in the grocery bag and didn’t give us any forks…when we asked for forks and plates, they gave us 5, there were 6 of us.
8. when you purchase all you can eat ribs, you are supposed to get a full rack on the first plate then a quarter rack at a time after that. They gave us half a rack to start.
9. They gave me rib flavours that nobody at the table ordered and I was actually allergic to something in the sauce but in their defence, I hadn’t told them because I just assumed I would get the things I ordered and not someone else's food. Lesson learned, but after my mom’s experience, I don’t think it would have mattered if I had told them.

Granted it was a Friday night, but we reserved this ahead and it was their choice to over seat the restaurant. We didn’t make a scene, but honestly I was shocked that we were offered no discount etc. for this clearly awful meal of begging for the things we ordered. The food was really...

The ceilings weren't cleaned, moldy dust over the vents 5 feet above the side tables. Was asked if we needed anything and replied, however, would take 15 to 20 mins to get it. No water served as a guarantee. No forks knives or napkins for half the table. When asked for cutlery was delivered only forks (no knives or napkins). 3rd time around finally got it all. Food was okay, 6/10 in compared to the Kenmount location. We entered at 6. People at 6:10 were told it'd be 45 mins or more to have a table ready, they turned down a few people at the door because of no tables ready, however, The table next to us with 8 left at 6:20, took them until 7:20 to clean it. There was 5 hostesses doing next to nothing at front counter, and one manager floating around. The girl serving us was very busy and not her fault, but mostly the lack of urgency or service from the entire team there. 2 people at the table ordered apps to give the entire table, when splitting bills they assumed it should have been just split between the 4 bills and not the people who ordered it and wanted to pay. As compensation for waiting from 7:01 to 7:38 to pay, and all the service issues, they gave us 20% off, which didn't even cover the cost of the bill errors made. Our bill should have been like $33, we paid like $32.45. The managers response was "if this was such a bad service you shoulda asked for a manager sooner", but after waiting 18 mins for our bill, we did ask. We waited a reasonable amount of time before escalating. To get a snarky response that it's our fault we didn't ask for a manager isn't the way to fix the issue, it's...

*update jan/'19 re: Montana's Stavanger Drive My experience this particular time is just another example supporting my lack of desire to put my money into restaurants here in St. John's. It proves that there is absolutely no consistency in this city (where my main basis of opinion lays). My reviews prove it.

This review came hesitantly because I chose to contact the restaurant manager before writing this.

Scenario: ordered a pickup order over phone for 2 entrees (the app wouldn't work), was told 25 minutes. Arrived on time, waited an additional 20 minutes. Get home---the "loaded" mushroom chicken had 2 mushrooms; my medium-well steak was red, and the butter was not even melted on my baked potato (pics will be included). I had to actually microwave both my steak and potato. I could have done that with what I have in my fridge. Not impressed, so I called, bc that employee is probably still present--mgmt address your staff! Ok, so the AGM that night told me she had already given out soo many compensations, and would be in touch with me that Monday when district manager was also in town. That would have been Jan 28, 2019. Today is Feb. 6, 2019. Hence, my review. Haven't heard a word from anyone.

Aug/2018: Had a great experience for a birthday supper! Absolutely no complaints. Staff was friendly, on the ball, polite. And there was barely any food leftover! We would...