No Name Pizza — Restaurant in St. John's

Reasons you use DoorDash instead of ordering directly from them. Reason 1- It's actually cheaper to use DoorDash. I normally use DD but decided to order directly from them for one of their, "Specials". I was very surprised when I compared my receipt to the cost for DD to deliver with the same tip it would have be about $2 cheaper to use DD and order the same thing that wasn't a daily, "special". It's not much cheaper, but cheaper is cheaper. Reason 2- If there is an issue with your order (the wrong order, burnt to a crisp, or only half the pizza has cheese on it like my last order when I ordered directly from them) You just send DD a picture and as long as it's legit, and they messed your order up they will refund/credit you and they deal with the restaurant. Good luck dealing with the restaurant directly for something like that. Reason 3- Restaurants are more careful and make sure to get the order right (most of the time) when you order through DD as they know the cost will be refunded by DD if they mess it up. When you order directly, you get what you get, and that's that. Reason 4- You know when your order will be arriving when using DD and can track it on the map within the app. Sometimes, when they are busy, the order can be delayed, and I like to know where it is/approximately how long until it arrives. You don't have that option when ordering directly from them. Reason 4- It's faster to use DD as they have more cars on the road, so they can't compete with that. DD takes 45 min to 1 hr max, and they took 1.5 hrs+. Reason 5- it's much easier. Their website is outdated, not user-friendly, doesn't always work properly, and seems to have hidden charges. When I try and order the dinner for 2 for 30.99 from the specials menu (med pizza, 4 toppings, med garlic fingers, 2 cans of pop) there are two options for the garlic fingers and you have to chose one, one option results in and additional charge for $2.45 and the other option adds and additional $3.70. I just want what comes with the special for 30.99. there is no option for that. I know it's not that much, but it's misleading. DD app is much more user-friendly w/o the hidden charges. Reason 6-You get reward points when ordering through DD. and DD also has many better options. You just have to order earlier, or you get stuck with this. You're better off keeping some pizzas from the grocery store in the freezer in case you're hungry late at night. I guarantee the grocery store pizzas will have more cheese and toppings and will only cost $6-12...

Purchased several items late Saturday night past. The food was delivered late and parts of our order were missing so we did not pay for those particular missing items. When we opened the chicken wings, there was hair in it. When we opened the wings and chips, the fries were under cooked and there were maybe a total of about 15? The chicken was soggy and the onion rings were old. We wanted a refund so we called back that night. We were given completely ignorant service, and told that nothing could be done until we spoke with the owner. The next day, we called again. We spoke with the manager this time and still, nothing was offered in response to the bad food (which is uneaten) and even the manager couldn't issue a refund. We were told we had to wait to speak with the owner at which whom would not be in that day and that there was a "rule" in which employees could not contact the owner on his "day off". Finally, day 3, we reach the owner, to whom which had developed a claim that we were harassing on the basis of trying to reach the only person who could help us and had been directed to do so by the employees. We asked for a refund and told that we would never get one and to never order from them again. This owner was very unprofessional and actually resorted to name calling and screaming. His employees are terrified of him and I am horrified by this customer service. I would direct your business elsewhere to avoid this awful customer service. There are so many things wrong in...

I am a regular customer for many years and have never really had anything bad enough to say about this place however this time I do and here it is . It's September12 and hurricane Larry left thousands without power for some people 2 days so far and my family was one of those unfortunate ones. Living in a basement apartment which is so cold in the summer that you need heat on and they are frozen waiting for power so needless to say all food in freezer is thawed and fridge is warm now. Would of loved to have something hot to eat. Not owning a vehicle , having no internet because of power loss or data because it's all used up now, I offered to order her food and have them swing by my place and I pay for it and they just drive a min down the road to her with the food and the answer was straight up "NO". I EVEN OFFERED TO PAY EXTRA FOR THE ONE MIN DRIVE AROUND THE CORNER to get it to her . This is very disheartening knowing that your own neighborhood community business which is our regular pizza shop would not help in this situation. I really didn't think it would of been an issue . Other times they come with no change and then ask the customer " Oh do you need your change" ? Who asks a customer that question? NO NAME DO 👎 Lesson learned here...Always have money in an account you have access to incase things like this happens...