Peter's Pizza and Golden Foods — Restaurant in St. John's

I rarely complain, even if food is not up to par. But this was bad, very bad. I picked up my order, and my pizza was burnt very badly. Not just a bit over cooked, the crust was completely black. Although I hate to complain, I had to this time. When I took it back to the counter, I showed them and politely requested another pizza. The person behind the counter looked at me with disgust, looked very surprised, and kind of shook their head like, "How dare you!". I was shocked as I thought they would just apologize for the mistake and give me a new pizza. They did agree to give me a new pizza but said they were very busy and it would take "a while." We waited for almost an hour and watched five people come in and order (not pick up a pre-order) and get their food before us. People were getting lasagna, wings, burgers, pizza, etc. They all received their food before us, even though we were just waiting for a basic pizza. After this, I requested a couple of drinks while we waited and was told someone would be with me in a minute. I waited for another 10 minutes, but there were still no drinks, no pizza. I went up to the counter again and requested drinks and, again, was told someone would be with me in a minute but in a snarky tone this time. I asked if there was a manager I could speak to, and they pretended not to hear me. Then they asked me what we wanted to drink and I told them. They said we would have the drinks in a minute, and the food would be about 15 more minutes. Another 15 minutes go by, no drinks, no pizza, surprise, surprise. I've been waiting well over an hour at this point, and again, I requested to speak with the manager or person in charge. They said "one minute please" and seemed to think it was funny. I waited for 10 more minutes, still no drinks, no pizza, no manager, so I left as it was evident that they were messing with us for complaining about a burnt pizza. We waited for almost two hours (this was on top of the time we waited for the pizza after we initially ordered). I tried phoning and requested the manager to call me, but no one has called. One of the people I spoke with on the phone said that even if I do have the receipt (for the pizza that I never received), it doesn't matter, and that it was my fault for not waiting for it at the time of order. I'm still hoping that the manager will call me oneday to resolve this. But at this point, it's highly unlikely that they will call. I've cut my losses. I guess I just should have eaten the burnt pizza and been...

Food was mediocre, at best. The fries could barely be considered as cooked. Soggy and just warm enough to eat. Tastes like they were sitting out in the open for some time. The service was even worse. We had asked to pay for an order separately; to which the employee rudely replied with a "No. Absolutely not!" At first, we thought he was only joking, but he kept on saying "no" and that if we wanted to pay for an order separate, we should have said that when we placed the order.

Now, I've never worked at Peter's Pizza, but I'm pretty darn sure that deleting the order and adding it again, with one being separate isn't rocket science; nor is it impossible. Every other restaurant in this city seems capable of doing it (I've had it done before, AND I've done it while working at other take-out locations) so I see no reason, other than laziness, why that employee couldn't figure it out. But hey, perhaps I'm being unreasonable and their cash registers are hooked up to an atomic bomb that was set to detonate if they processed our request, taking out the entire east end of the city. Could happen, right?

In past experiences; the food has been alright, but the service has always been awful. Comparable to that of a colon cleanse. I would not recommend Peter's Pizza on...

Ordered with door dash Torbay road location - AWESOME. Got a large pizza with pepperoni and Italian sausage and bacon and ground beef, was loaded with toppings , super thick , lots of cheese , crust was fluffy and pizza was perfectly cooked , got the large pizza with 2 litre of Pepsi for 36$ with door dash delivery , came within 30 minutes , I ordered from Venice pizzeria and got large meatlovers a month ago was 37 bucks and the pizza was thin and tiny tiny slices almost like a little caesars pizza , wasn't happy , but this Peter's pizza was amazing and will be my new pizza place as I'm new around here , always got donatis donairs but never tried their pizza , but if you want a good pizza with lots of toppings for a decent price id order from the Peter's on Torbay road , not sure what the others are like but this...