Quintanas De La Plaza — Restaurant in St. John's

We walked in. Immediately we were given lip for not having a reservation. He grabbed menus and stalked off in a huff without saying another word. There are other restaurants. If there are no tables available then fine tell us, it is a fine day and there is a park across the way.

We looked at each other and shrugged and followed. He was actually bringing us to our table. Great.

There was some confusion on the menu. The menu they gave us was a link to the site we had checked before coming. We asked for some of the items listed under one of the headings on this menu.

We were told they were unavailable. We were asking for clarification as we had made the decision to eat there based on this menu they had just given us.

I asked to talk to the manager, and the same sorry soul who greeted us came out to the table. I was asking for some clarification, at least an apology or acknowledgement that such a misunderstanding was reasonable. He gave us more lip about us not having a reservation, huffed that it wasn't an argument (we were never arguing, just trying to understand how we were supposed to actually understand the menu if it wasn't listed what parts of it were actually available).

He then stalked off without as much as a 'how do you do' - shocking as we had already spent $40 on drinks.

It was a sorry state. We then went to Jungle Jims without a reservation, got smiling service without a reservation and had an absolute feast with perfect service without a reservation.

Damn us for trying to support an independant local establishment and not a chain restaurant. This was a shocking state, and I am sorry to see that such a lovely local restaurant that I enjoyed frequently while in university (woo MUN) had fallen so far.

I hope it was just this one manager as then the rot could be...

Went to Quintana's with my kids for a meal out...very disappointed. Ordered Loco Nachos with toppings on the side. Order came with twelve...yes twelve...nachos chips with cheese and hamburger on them. For $19. When I asked the waitress if this was it, she told me that it says twelve chips on the menu, as if it was my fault for ordering them incorrectly. It doesn't say twelve chips on the menu. If she had said that it was only 12 chips I would not have ordered them. Nevertheless, we plow through twelve chips like nothing...and the kids are left hungry from three chips each. Then on to the main courses.

Ordered three kids meals from a menu that is only available on the website. No worries about online menus- the way of the world right now. Says $7.99 for kids meals. When we receive the bill we were charged $9.99 for each kid meal. Ask the waitress about the price difference and she says that she will get "Tom" to answer because she just started in August (it's October when we went. Note to owner- if she doesn't know the menu by now she never will). Waitress says it says "prices subject to change" on menu as justification for the difference. I've experienced this before in shady restaurants in third world countries.

After a mediocre meal I speak with the owner, who was pleasant enough but offered no compensation other than his card and asking how we could make the next visit better. Dear owner, there won't be a next visit. And, you need to take a hard look at the servers you have working right now. The one that waited on us was absolutely terrible.

Recommendation: stay away. Run. For...

The quesadilla I ended up getting a few days ago was soggy and the meat was dry. I came back for lunch break after classes at Mun in order to get a quesadilla figuring it’d be better than subway. The food was much better but what solidified my vow to never go back was the horrid service. Every time I go there, the staff gives me the cold shoulder and they genuinely seem to hate being there, which ends up reflecting in the service. Their food aside from being mediocre is an overstatement for their horrible service. I asked for my meal and for it to be takeout clear and concise. The man who served me made me wait a solid minute while he bullshitted with his female colleague before actually facing me to accept payment. Not only that, but I actually had to ask for my receipt, which was met with a cold glare. Every step of the way, I said please and thankyou, and I smiled, but not once was I met with actual courteousy or so much as a “how may I help you”. The food itself was well cooked, but took 15 minutes for an appetizer despite me being the first there. When the food was actually handed to me, the server didn’t even say “have a nice day” or anything at all. He simply handed me the box and proceeded to talk to his colleague. The overall impression is that they do not care for their attendants, and ride off the fact that they are one of a handful of Mexican restaurants on the island. I’m definitely...