Rocket refused to give our wedding deposit back even though it would have been impossible for them to provide the services agreed upon at the time of booking.

When we were forced to rebook our wedding plans at the Rocket Room due to Covid in 2020, we were initially told that our deposit would be held in trust until such time as the event could be rescheduled. When venues were again allowed to operate some months later, we were still unable to return to Canada from Australia due to travel restrictions in both countries.

Then, near the end of 2020 we were informed by the Rocket ownership that they were moving from their old Water Street location and would, as a result, be losing the function room, and therefore unable to hold weddings in 2021. We were then told, after several emails back and forth with proprietor Dave Hopley, that we would receive no compensation of any kind from Rocket, despite the fact that the facilities we had paid for no longer existed.

We got nothing at all for our money because of the supposed financial hardships that Covid had foisted upon Rocket Bakery; a company which, 18 months later, is now operating 3 locations.

Covid has been devastating for many and outside anyone's control but I am absolutely shocked that they can get away with keeping our money, when they are still operating a successful business. It is truly shameful behaviour from a company that has the gall to associate itself with the traditional Newfoundland values of kindness and community. What is worse, I strongly suspect that we are not alone in our experience.