Tim Hortons — Restaurant in Toronto

I am rewriting my 5 star review into a 2-star. I have been extremely patient with this location/service for about 7-8 months. I am a regular customer, multiple times of the day. However, I am at my limit, as this location is an utter failure at this point. When I go in-person, I am told to wait or ignored until the staff finishes drive-thru orders/Mobile orders etc. I am waiting on an average of 10 minutes+ for a SIMPLE, SHORT Order. Mind you, I haven't seen a line-up in the restaurant nor the drive-thru; just 0 to 2 cars at a time, and maybe 1-2 customers in-person everytime I am there. When I go drive-thru, I am once AGAIN WAITING for OVER 7 minutes, just waiting in the window, EVEN AFTER PAYING (IN THE DRIVE-THRU). 9/10 they ask you park on the "side" and them I am waiting AGAIN for another 10 minutes. A day ago, I was IN the drive-thru, WAITING for an EXACT 10 minutes, with a car behind me, even AFTER I paid at the window. These people are NEVER PREPARED for any order I place. Every time, they have an excuse. Whether it's the "rice is not ready yet" or "chicken is not ready yet"... WHEN IS YOUR supplies ready? Should I start making appointments so you folks can ready up your rice & chicken? Not once, not twice, it's a REOCCURRING Theme. It's not even the staff I think that's at fault. I truly believe that it's a CHEAP franchise OWNER that's causing this their CHEAPNESS with short staffing and not having foods like chicken/rice prepped before hand to save costs that occur with food that goes unused.

Most of my coworkers come here, but this is going to change this week. We are all tired of this place's ethics and service. This location was a choice of convenience for us, but we aren't wasting our time & money for convenience. We would now rather go 5 minutes further to Macdonald's or another Tim location. Don't get me started on the errors in fulfilling orders.. You ask for Iced-Tea, they give you an Iced-coffee, vise versa. That's another problem for another day to whomever that visits this place.

This cheapness of the franchise owner, encourages employees to play tricks with productivity, in the drive-thru and time took to fulfil orders etc. It's just pathetic now... How long will this...

Worst customer service experience than I was with Tim Hortons' mobile order service.

Firstly, despite placing my order well in advance through the app, I arrived at the specified pickup time only to find that my order had not even been started. The staff appeared indifferent and unapologetic about the situation, as if delays were the norm.

Secondly, there was a complete lack of communication regarding the delay. No one bothered to inform me that my order would not be ready on time, leaving me waiting unnecessarily and becoming increasingly frustrated.

Thirdly, when I politely inquired about the status of my order, the staff seemed annoyed and gave vague responses, showing no effort to rectify the situation or offer any form of compensation for the inconvenience caused.

Furthermore, the overall attitude of the staff was appalling. They were disorganized, slow, and showed a blatant disregard for customer satisfaction. It was clear that they lacked the training and motivation to handle even basic customer service tasks competently.

In conclusion, this experience has left me deeply disappointed in Tim Hortons' ability to deliver on its promises of convenience and efficiency through mobile ordering. I strongly advise anyone considering using their mobile order service to think twice and be prepared for potential disappointment and...

This morning I pulled on to the Drive Through window and experience was horrible. I usually go there inside however today I decided to go for DT. The person at the window was very annoyed that I was looking for my app to get my points. They made it very clear to me that they were on the time limit. With the person rushing me for payment and to get the order through (seriously it must have taken one minute - as there was no one behind me when I entered so by the time I pulled to the window they were ready for me, there was no downtime for me to pull out my purse) I guess they expected that from their customers. In that rush I stepped out of the car to get everything quick. Which we did, but after that I felt I dropped my card wallet there - luckily it fell down in the car. The main idea of this story is that - early in the morning I did't know that I was pulling over to this location only to get bashed by someone at the window. That did not set the tone right for my day - this coffee that I have while writing seems too bitter to me (metaphorically speaking) If this is the head office policy to deal with each customer in certain seconds then, I think you need to look into that. A very unhappy camper at...