Tim Hortons — Restaurant in Town of Essex

Absolutely one of the most frustrating and disappointing experiences I’ve ever had at a Tim Hortons. The service was painfully slow, the staff seemed completely uninterested in their jobs, and the lack of basic communication was ridiculous. I stood there waiting far longer than necessary, with zero acknowledgment or updates — just blank stares and a general attitude of “not my problem.”

When my food finally came, it was an insult to call it a meal. My coffee was lukewarm and bitter, my sandwich looked like it had been thrown together blindfolded, and it was missing ingredients I clearly paid for. The quality was so low it honestly felt like they were daring me to complain. This wasn’t a small slip-up — it was laziness and lack of care from start to finish.

Tim Hortons markets itself as a Canadian staple, but this location is a complete embarrassment to the brand. There’s no pride in the work, no effort in the service, and no consistency in the food. It’s disappointing, it’s annoying, and frankly, it’s unacceptable. I walked out not just unsatisfied, but irritated that I wasted...

Drive-thru’s usually faster than going inside… unless someone ahead orders half the menu. Evenings around 8 p.m. are surprisingly smooth, and speedy, it’s usually just Cam and Rae or Cait I’ve noticed holding it down. You can tell they’re doing their best. one of them is always telling me to have a good night or drive safe. Some machines are down (no frozen lemonades or chills), but I was told that should be fixed after renovations or something like that . For now, I’m happy with my Ice Capps. Not perfect, but I appreciate the efforts from the evening crew. Is a little slow around an early supper time even though they have more people during that time. But overall this is my...

They're very slow paced and give everyone's orders to other people.

I went in (with a long line of people waiting for their food) for an iced capp and a farmer's breakfast wrap. They couldn't seem to get others' orders right or very quickly. They gave me my iced capp and I stood waiting for my wrap for over ten minutes while other customers came and went. When they finally noticed me waiting (thanks to another customer pointing me out) they had given my wrap to another customer and I had to wait another five minutes for the wrap to get made. Very unorganized and not...