Rôtisserie St-Hubert — Restaurant in Val-d'Or

Usually it a five star, but yesterday I thought it was a 2 cause of the service was bad, we waited for quite a while for her to come. Finally she came( was ok for the waiting part) while in the middle of taking our order the waitress run off and attention to another customer. which is impolite and unprofessional. While we were eating we asked her for refills and took off thinking she getting our refills. We waited and waited. Then I looked around to look for her. She was nowhere in sight. I overheard customers sitting next to us they were looking for her too couldn't find her. finally she emerged from the back like 15 minutes later, then she says it's very busy which it was at first when we got there, but people were leaving before we got our food and it wasn't that busy while we were there so I knock off the tip and gave her only 10% which I only wanted to give her 8 because of the service that I that we got. Thank you I hope I get a better...

Walked in and were seated almost immediately. Were given menus. Once decided, a while later, an employee grouped 4 tables with a lot of noise, and proceeded to welcome several people. Their orders were taken, then, their meals were distributed by 4 employees, and they proceeded to enjoy their meal noisily. My wife asked someone if someone was going to provide some service, and he acted surprised, and promptly went to serve 2 other tables. After well over 1/2 hour since our arrival, we decided we were not wanted here, and left. We tried again a few weeks later. Seated rather quickly, and this time, we were offered something to drink. Our orders were promptly taken. It took a bit of time to get the meals, but the timing and quantity of customers justified that. Portions were plentiful, and the food was excellent. Decided to rate in the middle, between zero for the first visit and 5...

I order every 2 weeks from here because my choices are limited with my company credit card. (AMEX) Normally it is very busy on Friday nights, so I always order as soon as I can so that I can eat before I go to bed. Tonight I call and get put on hold. As soon as they picked up from being on hold....they hung up!!!! TWICE! Then I have to call back and be put on hold again! How many people got to order before me because I was hung up on 2 times. My wait for food tonight is 2 hours. It could have been less then that if they had of taken my order the 1st time I called! Super annoyed as I give them orders every 2 weeks...