Isetta Cafe Bistro — Restaurant in West Vancouver

Isetta Coffee has a decent location, situated in a nice countryside area, and their outdoor seating is great when the sun is out. The sandwiches, hamburgers, and breakfast options are okay, but the pastries are quite average and lack any uniqueness.

Unfortunately, the experience is brought down by several major issues. Parking is a nightmare, and the place tends to get overcrowded, especially with cyclists. The atmosphere isn’t great, and the staff’s service leaves a lot to be desired. They struggle with managing orders, and it often feels disorganized. Worse yet, the staff doesn’t seem to care about your feedback, and their attitude is generally poor.

To top it off, the person who claimed to be the manager, a male, showed no professionalism or courtesy. He didn’t seem to have any managerial skills and certainly wasn’t interested in addressing customer concerns.

Additional Note: After receiving the owner’s response, I wanted to share more details about my experience to clarify why I was dissatisfied. I ordered a simple Americano and waited for 15 minutes. During this time, I noticed several customers who ordered after me were served first. When I asked the staff why, I was told they had ordered drip coffee, but I saw they had actually ordered lattes and food.

I understand that weekends can be busy, and I was willing to be patient, but it felt unfair that my order wasn’t handled in sequence. What made the situation more frustrating was the lack of a sincere apology or clear explanation. Even after raising my concern, I was asked to wait even longer, without any real attempt to address the issue promptly.

While I appreciate the response from the owner, I hope this additional context helps to highlight the need for better service management, especially during busy times. I do enjoy the café’s location and setting, but I believe that improving order management and communication would greatly enhance the overall...

A Bitter Brew: The Sorry State of Isetta

Nestled inconspicuously amidst the bustling streets of West Vancouver, Isetta presents itself as a haven for cars and caffeine enthusiasts. However, behind its charming facade lies a disheartening reality of mismanagement and incompetence that leaves patrons with a bitter taste in their mouths - and not just from the coffee.

The management at Isetta seems to have taken a crash course in customer service from the school of indifference. Complaints fall on deaf ears, with the manager conveniently disappearing whenever an issue arises. It's almost as if they've mastered the art of ghosting their responsibilities, leaving patrons stranded in a sea of frustration.

Let's talk ambiance, or lack thereof. Instead of the cozy atmosphere promised by their Instagram feed, Isetta exudes an awkwardness that's palpable. Awkward seating arrangements, mismatched decor, and a soundtrack that oscillates between elevator music and experimental jazz create an ambiance more akin to a failed avant-garde art installation than a welcoming car loving coffee shop.

And now, let's address the pièce de résistance: the food and coffee itself. One might assume that a coffee shop would excel in the one thing it's named after, but alas, Isetta manages to disappoint even in this regard. Whether it's burnt beans, tepid temperatures, or a peculiar aftertaste reminiscent of yesterday's regrets, each cup serves as a bitter reminder of the establishment's shortcomings. Don't bother with any of their other lukewarm offerings either.

In conclusion, Isetta is a prime example of how not to run a coffee shop. From the chaos of its staff to the indifference of its management and the mediocrity of its offerings, it's clear that this establishment is more suited to serving disappointment than coffee. Save yourself the trouble and seek your caffeine...

Bad food, ever worse management.

Let's break down the recent comment made by the owner shall we?

"We politely asked you guys approx 13 peeps if you can move along while you were standing beside a sign that said no loitering in the parking lot. "

So the owner is saying that paying customers can't stand outside beside their cars as they finish their drinks. Do you hate standing or are you upset because you didn't think parking through when you built the place? Perhaps people don't want to stay inside your empty and awkward cafe with old people staring at you.

"We are in residential neighbourhood."

Awesome! Good for you! And who's choice was it to build a business in a residential neighborhood? You! Not sure what this has to do with anything. Thanks for letting us know?

"Taking up valuable parking space for other customers on a rainy day is not good for business."

Should have thought about parking before you placed your cafe there, buddy. Poor planning by the owner/business should not reflect on whether a paying customer has a time limit in a parking stall. Great way to tell everyone you would rather customers not spend their time at your cafe. Do you harass the customers who drive on over, sit down with a laptop, and work/study about their parking spaces too?

"Cars just drive by when they see the lot full."

Well luckily for you it was a rainy saturday morning and I can count on one hand the amount of cars that drove past, and none of them were slowing down to look for a spot.

You really thought you had something with this reply. Your failures as a business owner and handling your busboys correctly will be the downfall...