Tim Hortons — Restaurant in Woodstock

Stopped going for almost 2 years because of HORRIBLE customer svc. Started going back. *Service not much better BUT Today I was YELLED at twice in the drive thru. No one ahead of me no one behind me. I got to the order window and Immediately got yelled at ""Take YOUR ORDER"" .. not even enough time to say ""Give me a minute"" NOT a Second to look at the menu and he Yelled again Sounding ANGRY "Take Your ORDER!" :O Last time I was there I had to wait 15 minutes while the customers ahead ordered those new flatbread pizza's. Told at the window they take 7 minutes to make. So I said "Why don't you ask people to pull ahead and then run it out to them so people don't have to wait behind them??" He said: "Ma'am we canNot do that" got my ice coffee, paid and left. *NO MORE TIPS. And TODAY? Being YELLED at like that? UNAcceptable. Might be a busy Tim's .. but that's only because of location. LOTS of locals have STOPPED going there altogether. Not that you care but I needed...

I had a craving for a coffee and there was no other choice around so I had to go here. There should be an express lane for coffee orders only. There were about 12 cars in the drive through so I went into the store with only 2 people ahead of me. BUT, they both ordered meals and with extras. There wasn't enough staff, the drive had 4 people working so the counter person had to do it all. After what seemed an eternity I ordered a large with 1 milk, it was served quickly. On the way out I noticed the truck I would have been behind was now 4th in line. After I left and the coffee had cooled a bit, I took a sip....it was a Double Double! I didn’t have time to go back. What a waste, no coffee and...

This is our second visit this week as it's close to where we are staying. The restaurant is dirty. The employees were more interested in talking to each other than the customer. 3 employees walked past me looking at me but not taking our order. There was zero conversation with the man taking our order. Pushed our drinks towards us and walked away. I heard other people in the restaurant talking about its cleanliness and asked for a cloth to clean their table/chair. They wouldn't give him one. But yet wouldn't come clean the tables. 5 or 6 people working it...