Let me preface by saying the restaurant had great reviews and the view (and my wife’s wine) was definitely spectacular. We have been to the Caymans several times before, and decided to treat ourselves on our last night during this trip. The staff was courteous, helpful, and professional. That being said, everything else was terrible from our first course. My wife’s martini tasted funky, our caeser salad had a foul taste and the lobster bisque was overly salty with chewy pieces of meat. Conch fritters were under fried as well in my opinion... had eaten them every night at various restaurants and this was the least palatable. We were put off by this point and had lost most of our appetite so we decided to split the surf and turf. We ordered the steak medium and it came out well done (menu said filet but looked like a skirt steak.) Waiter promptly took it back and brought back a second steak - again well done... NO PINK. This would have been less annoying had the waiter not argued the first was cooked properly. A third steak was brought out and actually looked like a filet but by this time we were ready to go home. They took the dinner entree off the tab which was a nice gesture however overall this restaurant definitely did not provide the the 5-star accolades/experience it supposedly offers. To note, there was a wedding going on and perhaps the dining was compromised since the kitchen was busy preparing for that but if that’s the case - they should either shut down the restaurant or be able to maintain standards for the other patrons. Split on whether to give this place a chance on our next trip or not......
Read moreElegence meets the Ocean.
What a wonderful experience from beginning to end! Found Grand Old House via Google search under dinner. Started looking for great reviews and GOH popped up.
I filled out the reservation link and got an immediate email that they would confirm shortly. A short while later I got an email confirmation and asking if it was a special occasion or any food allergies.
I asked if they had a dress code and they quickly answered, “smart casual. Shorts are also fine to wear”.
We arrived and were welcomed by our hostess who then wished us a happy 35th Anniversary.
As we went to our table we noticed the indoor/outdoor areas and a magnificent sunset. They had huge fans that added to the overall comfort. The voews from the terrace are awesome, great picture opportunities. The house sommelier gave us a great recommendation for a whote wine. We ordered the Conch Ceviche & the Lobster Bisque, both were delicious.
I ordered the Filet Mignon and it went cooked a perfect medium. At the end we were surprised with a dessert with Happy Anniversary spelled on the plate and a sparkler. A nice detail. A great experience from...
Read moreGood morning everyone,I must say excellent customer service,wow,amazing. I have dinner reservation at the Grand old house for my best friend birthday and I need everyone to know from you park your vehicle and enter and you see the sign wait to be seated from right there the customer service start excellent. After they seated you they check on you to make sure you was ok doing your night with them. I must say also too my waitress for the night was Mary omg don't know what to say about Mary wow she was excellent,amazing,unique she make both of us feel good there an my friend enjoy her birthday dinner she say I must say I am impressed with there service good customer service. I have alot to say about grand old house but I just say this is my first time there I enjoy it and I will be coming back there with friends and family members. Thanks you Mary I enjoy my night keep up the good work. Every business need a person like Mary customer service very unique. Thanks again. Happy...
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