McDonald's Pula — Restaurant in Grad Pula

This place was horrible. I typically like to go to McDonald's abroad to try their local menus. This time, it was a terrible experience. The customer service is non-existent. The drive-thru line of cars was wrapped around the parking lot. The inside was worse. It was at least 100 people standing in long, very disorganized lines at different kiosks. That was the least of the issues. Once the monitor shows "now serving" and your order number, you have to fight your way through the crowd of people who are standing at the counter also awaiting their order. My order number was announced and it took another 30 mins to get my food. The crowd pushed back because they thought I was somehow trying to cut in line. When I finally made my way to the actual counter, I asked the girl for my order. She rudely said "NO" AND turned to another customer. I asked a 2nd lady behind the counter about my order. She said "no" as well and waved me away with her arm. This was beyond frustrating. My order number was no longer showing on the monitor, and many people were receiving their orders The woman wearing a "manager" shirt (in pink) would look over to me and ask me to move. Overall, it was very frustrating. 30 minutes after my order appeared on the monitor, I received my order. It was correct (for the most part). One of the drinks was supposed to be a coke zero, but instead, we got a regular coke. How does McDonald's in Pula compare to back home in California: their McCafe has different varieties in lattes, iced coffees etc (flavors) Mcwraps are part of the regular menu Diablo hot sauce is offered as one of the sauces McFlurries, crossaints and coffees are offered in pistachio flavor mayonnaise is offered as a dipping sauce chicken strips are part of the regular menu sandwiches are offered in 4 different categories: beef, chicken, pork, and vegan. drinks are all ONE size (medium in the US). They do not contain ice and were not filled all the way. Just a few things I noticed. Sadly, this experience has turned me away from trying McDonald's in other areas. The food taste is pretty close to...

I have been here 2 days before and I could see a major flaw.

Croatians and foreigners stay all outside through the door in linecto stay and wait for the one ordering machine which is functioning..

Why dont they go inside n go directly to the cashier?:)

Anyway... though only cashier was ooen ne machine was working which should slow down the amount of work and orders....we have waited from 20.54pm to 21.28pm to receive our food.

This is totally unacceptable and there is simply no excuse and someone shall take responsibility for that.

And i mean everyone was waiting that long, think even of the wolt n glovo drivers... some of them waited even 45min.

They r losing money and i lost a lot of time.

How is this possible? Especially when 4-5 machines are not working which slowd down the entire order process and should create enough time?

Maybe the machines were on purpose not working cause the managers cant handle that...

After your order you have to wait 20 minutes. Then you see all the happy meals has other toys. Everything is cold. First i saw it with the baked potatoes. I went back and directly i would get new ones. 9 minutes later i went back to the desk and just saw how she wanted to put my 2 newly baked potatoes on a used tray. she removed the old food scraps and dropped the 2 trays on top. I also immediately reported that I am a googlui and that not only the potatoes were cold but everything. back at the table I even noticed that my hamburger (bacon rosti) was even raw on the inside. the music was immediately turned down, because it was very loud. only now you hear nothing anymore ?? lack of experience?? it is a new restaurant but I am not coming here anymore.

Ps: even the new baked potatoes...