Izmir Saray Turkish Restaurant - New Giza — Restaurant in Giza

Mixed Experience at Izmir Saray: Excellent Food, but Pricey and Some Room for Improvement

Having visited Izmir Saray for breakfast twice and lunch once, I've had a chance to sample their offerings across different times of the day. Overall, while there were certainly highlights to my experience, there were also a few drawbacks that need addressing.

Let's start with the positives. The food quality at Izmir Saray is undoubtedly top-notch. Whether it was the breakfast spread or the items on the lunch menu, every dish I tried was prepared to perfection, with fresh ingredients and delicious flavors. The view from the restaurant is also stunning, adding to the overall ambiance and making it a pleasant place to dine.

I must commend the hospitality of the staff, particularly a waiter named El Sayed, who consistently provided friendly and attentive service. Their warmth and professionalism added to the enjoyment of my meals.

However, there are a couple of areas where Izmir Saray falls short. Firstly, the prices are quite steep, especially considering the lack of offers or promotion days. While I understand the value of quality ingredients and service, the overall cost can be prohibitive for many diners.

Additionally, the use of pottery dishes, while aesthetically pleasing, is impractical as they easily scratch and can detract from the presentation of the food over time. Furthermore, the music volume tends to be too high, and the lack of diversity in the playlist makes for a somewhat repetitive dining experience.

In conclusion, Izmir Saray offers a memorable culinary experience with its impeccable food quality, inviting atmosphere, and friendly staff. However, the high prices, absence of promotions, use of pottery dishes, and music issues are areas that could be improved upon to enhance the overall...

I recently dined at izmir saray to celebrate my mother's birthday, and I must express my deep disappointment with the restaurant's staff and their abysmal service. To begin with, I arrived promptly at 8 PM for my reservation, only to be made to wait for an excruciating 30 minutes before being seated. It was disheartening to witness the lack of organization and disregard for punctuality displayed by the restaurant staff.

The incompetence of the staff continued to manifest throughout the evening. After finishing my meal, I decided to order some food to take away. To my utter dismay, the staff managed to not only provide me with the wrong order but also gave my food to another table. This level of negligence is simply inexcusable and reflects a complete lack of attention to detail and customer satisfaction.

As if these mishaps were not enough, the staff's behavior regarding my mother's birthday cake was utterly appalling. When the cake arrived, it was unceremoniously placed on the table without any plates or utensils. It was as if they couldn't care less about the occasion we were celebrating. The lack of basic courtesy and consideration demonstrated by the staff was deeply...

A local circus without leadership

Did one of the biggest mistakes in history, and went to have breakfast in this what they call it “restaurant”….and I wish I didn’t

Despite the restaurant wasn’t busy, took the manager approx. 7 minutes to seat us

Of course menu is based on scanning the “barcode”, that didn’t work 😊

Explained the manager that this scan thing doesn’t work, he suggested a tablet

Ladies and gents

Even the tablet didn’t work 😊

Nevertheless, and since our expectations were too high (to have readable menu) we decided to shut our mouth up, and sit in peace, dreaming to eat

20 minutes passed for someone to even ask you if you need water…no one bothered

So we decided to leave the place, respect ourselves and manage our expectations, especially after listening to the silly, unprofessional and indisciplined excuses of the brilliant manager

The question that raises itself here:

Is this really a restaurant considering that we are in 2024?

The simple answer, this is a local circus without any kind of leadership

And then we cry that tourism is deteriorating….simply this is because of such low class / low quality...