Romantic Garden Restaurant — Restaurant in Narva-Jõesuu linn

We visited the restaurant on June 30th at 8:30 PM, and unfortunately, the entire experience was deeply disappointing – both in terms of service and food quality.

We were seated and handed menus, but then left waiting for a long time. Eventually, a rather abrupt server approached us. She was not a native Estonian speaker and seemed to have difficulty understanding our order. As a result, one of our appetizers – the tartare – was completely forgotten.

The first dish, the “Noorus platter for two” (€15.50), arrived quickly. It consisted of Italian ham, soft white cheese, lamb’s lettuce, balsamic vinegar, and crispy bread. However, everything was cold as if it had just been taken out of the fridge and carelessly thrown onto a plate. It lacked any sense of freshness or preparation. The server never asked how the food tasted, so we had no opportunity to give feedback.

When the server briefly returned to bring drinks, we asked her to serve the tartare together with the main course. However, she did not seem to understand and it became clear that the dish had been completely forgotten.

We then had to wait almost an hour for our main courses. During that time, the server completely ignored our table and offered no updates or explanations.

Eventually, both the long-forgotten tartare and the main dish – beef pasta – arrived together. Unfortunately, both were very poor in quality. The pasta was cold and resembled soy-sauce noodles rather than anything creamy or hearty. The beef was extremely dry, chewy, and flavorless. The tartare was even worse – it looked like plain raw ground meat with capers, mustard seeds, and some sort of sauce. It tasted awful and we couldn’t eat it. We were even concerned about the freshness and safety of the raw meat.

The service remained cold and inattentive until the end. As no one checked on us again, we had to go to the counter ourselves to pay. We ended up paying €44, and all of us left hungry and disappointed.

This level of service and food quality is far below what one would expect from a restaurant located in a spa hotel. Sadly, this was a very...

Администратор Татьяна Симак практически выгоняла нас из ресторана. Находясь в городе проездом, пришли в ресторан без бронирования. Были очень голодные после Спа, сын жаловался, что живот болит от голода. Зал был почти пустой, только сел один большой стол. Администратор сразу сказала нам чтобы мы ушли в другое место, так как сейчас будут обслуживать только гостей с бронью. Они заполнят зал и у нас нет шансов дождаться... Ситуация была критическая и ехать куда-то ночью в чужом месте, где нет больше мест общ.пита кроме Фаст фуда мы не могли и остались. Администора Татьяну Симак поддержали и некоторые официанты и просили нас уйти. В итоге , когда я вынуждена была требовать нас обслужить, нам дали меню. Еда была вкусная, обслуживание нормальное - чай и приборы забыли. Персонал во главе с Татьяной абсолютно не заинтересован в клиентах . Я имею многолетний опыт работы в ресторане при гостинице Хилтон 4* и такое поведение просто шокировало! Уважаемая администрация ресторана, обратите пожалуйста внимание - Татьяна крайне не заинтересована в...

Ordered a non alcoholic pina colada then they gave me one with alcohol so I asked the waiter to get It remade and I was brought back one with alcohol. Only then when I went up to the bartender was the mistake understood (keep in mind that I am 14 years...