Reval Café Rocca al Mare — Restaurant in Tallinn

We decided to have a breakfast, because of my boyfriend birthday(7 people). We were so disappointed of such bad service. Waitress was very slow and she was not in a hurry to take my order. I was patient and was waiting. Several times we had to repeat our orders. Waitress could not remember it at all. We had to come back and remind that something missing in our orders. Coffee Late was not a Latte, just a coffee. Pouder was with the taste of water, better to say no taste at all. Pancakes with a lot of oil and the different ice cream was added to the pancake. What for, the waitress was asking me about ice cream, if she put a different one?! Child was waiting his ice cocktail more than 1 hour, even after reminders they gave it after another 25 minutes, so means 25 minutes the ice cocktail just was staying on the waitress table. We didn't receive any excuses or explanations. Finally, after such breakfast I was thinking, that may be I had to stay in front of the waitress and wait until they give me our orders? I am really disappointed and don't want to come back there. May be this cafe is only to drink a black coffee...

Elu vastikum kohvikukogemus.

Reval Café reklaamib ennast, kui tuntud ja omanäolist kohvikuketti, mida iseloomustab muuhulgas hubane interjöör ja lahke teenindus.

9.detsembril 2023 sõitsin kolme väikese tütrega Kesk-Eestist pealinna, et tähistada kaua oodatud ning elevust ja elamusi täis tüdrukutepäeva. Emana soovin oma tirtsudele parimat. Külastasime esmakordselt Roccal Mare Reval Café-d.

Leti taga tervitas meid tülpinud ja “ma ei tea miks ma siin olen” ilmega klienditeenindaja. Esmamuljet ignoreerides tervitasin teenindajat rõõmsameelselt ja andsin naeratades tellimuse: “palun üks roosa pulgakook, üks põdraküpsis, üks talvekook, üks sidrunitartlet, kolm õunamahla ja üks cappuccino”. Pärast maksmist osutasin neljasele musti nõusid täis lauale ja palusin, et keegi selle meie jaoks koristaks. Sättisin tüdrukud laua taha istuma ja kuna minu palvele ei reageeritud ning lapsed ootasid oma magusaid valikuid, hakkasin ise lauda koristama. Kuhjasin mustad nõud kahese naaberlaua mustade nõude otsa.

Puhastasin käed ja jäin ootama tellitud cappuccinot, mida oleksin võinud ootama jäädagi, sest uuesti klienditeenindaja poole pöördudes: vabandage, kuhu mu tellitud cappuccino jääb?” vastas viimane tuimalt orgi otsas olevale tšekile pilku heites: “ma ei löönud seda läbi”. Ei mingit emotsiooni, vabandust, a`la “toon cappuccino teile lauda”, mitte midagi. Klienditeenindaja vaatas minust mööda ja tervitas oma muutumatul tuimal pilgul uusi kliente. Seisin, ootasin ja teatasin siis lõpuks, et ma ikkagi soovin jätkuvalt oma cappuccinot. Maksin! Vahepeal saatsin naeratava pilgu oma küsivalt ootavatele tütardele, andes rahustavalt märku, et nad võivad ilma minuta maiustamist alustada. Ootasin! Klienditeenindaja hakkas taaskord uusi kliente teenindama, viis kuhugi lauda klaasid, seejärel veekannu, ootasin! Ma ei tea täpselt kaua ma leti taga nõnda passisin, aga soovitud cappuccino ma lõpuks sain. Lauda jõudes ootasid mind ees tütarde tühjaks söödud koogitaldrikud ja imeilus tartlet. Miski minu sees läks katki, sest südamepõhjas soovisin elu esimest pealinna, meie jaoks, kõrgklassi kohvikukogemust kogeda just koos oma printsessidega.

Tšekilt võisin lugeda, et mind ja minu kolme imearmast tütart oli sunnitud taluma keegi teenindaja ROCCA ROCCA. “Külastage meid jälle! Olete rõõmuga oodatud! Liitu Reval Café Naeratuse retseptiga!”

Mul hakkas vastik!

Iga töötaja on asutuse visiitkaart, kus ta töötab! Antud hetkel sain teeninduse “mida teha, et keegi mitte kunagi enam siia tulla ei tahaks ja ennast rämpsuna tunneks” osaliseks!

Ma ei lähe Reval Café-sse enam mitte kunagi, ega soovita Reval Café-d...

I ordered a cappuccino and a strawberry tart. The coffee was tasty, and the tart was decent. However, I remember that in the past, coffee was brought to the table, but this time the server left it on the counter for us to pick up ourselves—even though the café was not busy at all. Perhaps the rules have changed or the staff member was new.

When I went to collect my coffee, I was told there were no clean coffee spoons available, which was surprising given that the café wasn’t crowded. The tables could have been cleaner, as well as the dessert display.

During payment, my card didn’t go through, and the staff member called us over saying she couldn’t understand the terminal message because it was in Estonian. Overall, the atmosphere felt uncomfortable and...