Le Santo — Restaurant in Annecy

I’ve been here twice now, and both times were a bit of a disappointment.

The first time, we just went for drinks and waffles around 15:00. There were two people at the bar, only three tables occupied, with a total of nine customers — yet we still had to wait over 20 minutes just to order drinks. The waffles were okay, but not great if you compare them to original Belgian waffles. At over 30°C, the satchels of ketchup and mayonnaise were left on the tables in a glass, which I can’t imagine being very appetizing. Prices are what you might expect in this region — a bit on the steep side.

The second time, we went for breakfast. Both the website and the menu outside the restaurant stated that breakfast starts at 09:00. Since we had more plans for the day, we decided to go early. We arrived at 09:15, but to our surprise, the staff told us they couldn’t serve breakfast until 10:00 because they had “chores” to do first. Apparently, chores come before customers here. Eventually, we were able to order at 09:45.

To make matters worse, they used a leaf blower in the outdoor dining area while the tables were already set. A dust cloud formed over the tables, and none of the plates or cutlery were replaced. When I wiped a knife with a napkin, it left a greyish stain.

Breakfast consisted of two pieces of bread, half a waffle, and a croissant. For drinks we had orange juice, which was exactly what you'd expect, and a cappuccino, which was mediocre at best. There was only one small cup of raspberry jam and some butter to go with it. A second sweet topping should be added to improve the concept. At least it was enough to fill our stomachs.

To end on a positive note: the place looks really nice, is well-maintained, and when there are enough customers to fill it, the atmosphere is...

Nice and sympathetic employees. They can communicate in English, which is a rare phenomenon in France. That's a good plus for me. The concept is actually quite simple, but as there is no real alternative near Annecy, they kind of have a "monopoly position". Therefore the prices will be very disappointing for what you get, but it is what it is.. I've enjoyed the atmosphere and have to admit that the burger was quite good. The salad was probably one of the worst salads I've ever eaten, which is why I can't...

Service catastrophique du début à la fin, nous n'avons pas manger tous ensemble, une salade césar amené 20min après les burgers que les autres avait commander, résultat = une personne à manger toute seule, les sauces pour les frittes demander plus de 4 fois et jamais vu la couleur, le pain demander 4 fois également et toujours rien, j'ai du me lever au bout d'un long moment pour récupérer les sauces, réclamer ma salade car ils m'avait oublier et réclamer le pain encore une fois mais on me répond "je suis désoler nous n'avons plus de pain ce soir", tous endormies par les mouches à m**, le travail devient vraiment compliqué pour certains ! Personnes ne vous amène l'addition, il faut se lever et patienter au bar, nous avons attendu 30min, oui oui 30min debout, car madame avait beaucoup de mal à compter la note des personnes devant nous qui eux aussi se plaignait du service déplorable, cette dame à de la chance d'être tomber sur des gens honnête car plus d'un serai partis sans payer, arriver notre tour nous exprimons notre mécontentement mais madame n'avait pas l'air perturbé, aucuns gestes commercial n'a été effectué, le commerce ne fonctionne pas comme ça il y en à plus d'un qui devrait changer de métier, ces personnes ne mérite pas qu'on dépense 1 centimes chez eux, les touristes se feront certainement avoir mais pas nous les Anneciens, dommage car les cuisinier eux font bien leurs travail, le seul point positif était les burgers qui...