L'auberge Des Trois Pucelles — Restaurant in Grenoble

We were a group of nine with advanced reservation. We had drinks, main plate, deserts, and ordered a 79 euros bottle of wine as well. Overall prices are on the higher end but the service was far from it…

The apéritif were 7 to 9.9 euros, main plates around 35 euros, deserts 9 euros. Average price/adult was over 60 euros.

For the plates fish was over cooked, so dry and difficult to remove the skin. After struggling to remove the burnt&dried parts there were very little left to eat; not to mention the vegetables went with it was only in diameter of a female finger. Beef steak was tough and chewy and we had it medium rare. But the worst of all it was the terrible experience of the owners attitude.

From the beginning I often hear her shout “shut up” to the children when they went around or asked her questions.

During the main plate, their friendly dog kept coming to our table, when I’m the table, so there was no more for legs.

We ask if they could call their dog elsewhere, the owner came and only 20 mins afterwards. When she arrived, she saw a napkin fell on the floor and immediately started complaining out loud that we fed the dog on the floor that’s why it kept coming to us. This was NOT true at all!

After the main plate we saw a storm coming with dark clouds and lighting. So we asked repeatedly if we could move indoor. Though there over a dozen empty tables inside they told us there is no space, and we should remain outside until it rains (what is this?)

Then after at least 20-30 minutes waiting came the deserts so did the pouring rain and strong wind.

So they told us to “pick up your plates and move to the terrace, because there is no space inside” (only over a dozen empty tables, occupy by… AIR?) but on the terrace there was only a table for 4 people (and we were 9!) the tinny cover could not stop the pouring rain, and the worst of all, the grandmother among us, each holding on our dish, was tripped by the umbrella stand and fall badly on the ground, hit her head, elbow, and knee (the next day there were big patch of bruises) broke the plate, got jam all over her hair and clothes. It shocked all of us!

The owner was with us when it happened, busy saving her table wears, did NOTHING ABOUT IT, claimed she didn’t see what happened, and continued telling us to STAY OUTSIDE instead of bring the injured elderly indoor!

So all of us were wet, under the rain and wind, looking the empty room inside restaurant because the owner clearly doesn’t want us to dirty or wet the beautiful setting, which worth more to her then the customers.

At the end we got fed up and went inside, and the owner only shut to us “close the door!”

Once we were inside, they cleared up the nice decorations on ONE 4 people TABLE and tell ALL OF US this is for you 9! (Meanwhile there were still over a dozen empty tables!!!!!)

We got fed up again so clear out a table by ourselves to sit down. By now, some 15-20 mins after the storm started, they started to serve the remaining of deserts, but the ice cream first 4 plates. Around 20 mins after the GREAT FALL, Finally the owner came with a bottle of spray and cream and said she’s sorry, but she didn’t remember shutting at us that we must waiting for our turn to be seated while we were outside in the pouring rain… nothing but excuses.

Overall there were nothing worth the money, only rude attitude and under average food. But we still came out with a HUG BILL!!!

We should have spent the money elsewhere and send them the...

SCAN-DA-LEUX !!! Boycottez ce restaurant, c'est une HONTE ! La manière de se comporter avec les clients est extrêmement désagréable, non professionnelle, voire insultante. Ma belle soeur avait réservé ce restaurant depuis 1 mois et demi pour féter les 80 ans de mon père, en précisant une belle table avec vue. Nous étions 11 convives, en soirée. En arrivant, nous avons eu la déception de découvrir notre table sur le côté de la terrasse avec une vue sur le parking, plutôt que sur la vallée de Grenoble. Faisant la demande de déplacer la table, le restaurateur refuse car 11 personnes ne rentrent pas sur le reste de la terrasse. En insistant une 2e fois, lui indiquant comment placer ses tables, il accepte de le faire, mais la patronne pestant car elle dit avoir déjà réservé cette table pour un groupe de 10 (qui n'est jamais arrivé !?). Au moment de l'apéro, je commande une bière de Sassenage rousse que je ne connaissais pas ; la patronne m'amène une bière déjà servie au verre, avec une bouteille vide de Leffe à côté. Face à mon étonnement, elle m'indique ne plus avoir de rousse et me l'a remplacée par celle-ci... Elle prend ensuite la commande de manière très désagréable ("Je vais prendre racine si ça continue"), précisant que la carte des spécialités montagnardes ne fonctionnent pas le soir, alors que leur site n'en fait pas état (nous sommes venus pour ça). Elle nous propose l'ardoise (affichée dès 24 € sur leur site) avec des plats à 39 € (sole) et 37 € (veau). Et nous demande de commander les desserts tout de suite (compte tenu de la mauvaise expérience en arrivant, nous nous étions dit que nous irions manger le dessert ailleurs). Nous passons à table lorsque les plats arrivent. Seuls 10 plats au lieu de 11 arrivent et la patronne nous affirme que nous n'avions fait que 10 commandes... Cherchez l'erreur ! ma nièce qui avait commandé un tartare "à préparer soi-même" (le voulant doux) se retrouve avec un tartare servi prêt et fortement épicé ; mon épouse trouve des morceaux de papier alumium sous son saumon fumé ; ma belle soeur se retrouve avec un poisson froid. Demandant au patron de réchauffer le plat, nous nous sommes fait littéralement engueler : "C'est faux, ce n'est pas froid et c'est votre faute si vous attendez 1/4 d'heure pour manger..; depuis le début vous nous emmerder à vouloir changer de table... de toute façon, vous n'avais pas d'argent, vous n'avez même commander de dessert...", sur un ton haut et agressif. Après quelques échanges de propos et avant d'en venir au main, nous quttons la table sans manger, en lui laissant un règlement de 480 €. La DGCCRF devrait aller faire une visite dans...

Much to expensive. The dishes came not at the same time. Even the salad for one of the dishes came after the main dish. When we came in shorts an T-Shirt, it was not possible to get a table inside, although the restaurant was empty. Most likely the restaurant was prepared for the weekly candle light dinner - but nobody came.... The French fries have been very soft, the nuggets for the children have been hard as a stone. My duck burger costs 35 €, in Paris it would be much cheaper and better. Also, a big Bernadiner dog stand the whole time very close at our table - the children liked it, but not the parents... If I look at the total sum of 120 €, it was a Desaster. Additionally, the terrace is located toward the departmental street, which was noisy. Nice view onto...