Le Terminus — Restaurant in Les Sables-d'Olonne

I visited this restaurant with my family, to end our amazing holiday together and unfortunately I was sorely mistaken when choosing this place for dinner. I had booked the table, to sit 10 people (7 adults, 3 children) outside in their outdoor area. Upon arrival we were given two tables spread across the restaurant which we asked to move closer together as we couldn't leave the children on their own. We were greeted with animosity straight off the bat, with sighs and eye rolls from the female manager who never even said a word to us as she watched us. The waitress who served us (a petite blonde girl with galsses) was very pleasant and took her time taking our orders seeing as we spoke very little French. We placed our order and drinks began flowing. Around about an hour later, when the children started getting hangry we asked for an eta of our food, taking into account that we had ordered a Cote De Boeuf which we were prepared to wait for. This however did not excuse the fact that we were sat with no more drinks and no interaction from our servers during this time. Once our food arrived,  a whole 1 hour 25 minutes after we had ordered, we were all less than impressed. The Cote De Boeuf which we had asked to be cooked medium/rare (á point) came out more than well done and very wooly. For a €70 dish, this was unacceptable. We called the waitress over to voice our concerns to which she took the meat away and the kitchen began preparing a new dish. An elderly gentleman, rather big in stature (we are presuming the owner) proceeded to then shout at our waitress that it was her fault for our incorrect order. This however was not the end of our poor meal choices, the duck dish was also served to us very overdone, the carbonara which was served to 3 people, including the children was drenched in oil, so much so that the dish became inedible. The seabass dish smelt overly fishy, an almost 'gone off' smell. And finally the chips, regardless if they were part of a meal or as a side dish has the faint smell and taste of fish which is very off putting to someone who doesn't like seafood. Around 20 minutes (give or take) after we had returned the steak, a new one arrived just as the rest of our party had finished their meals. Another waiter asked the two people sharing the steak if they had already eaten their side dishes. Which, 'obviously' (we all thought to ourselves) as we had been sat at our table for just shy of 2 hours, of course they would eat their sides. This confirmed to us that we would not be receiving anything other than the steak back from the kitchen. The slab of meat was placed on the table and to our utter shock and disbelief it was stone cold and raw. Please see the picture attached for reference. Again, we voiced our concerns to the manager this time (a stocky woman with short black hair), we explained to her that this was too raw for us as we had asked for medium, to call her response rude would be a gross understatement, she slammed the steak back on the table while repeating 'you pay, you pay'. Of course, we would not be paying for this 'meal' that was inedible both times it was brought to us with no offer to have something different from the menu. Upon paying for the bill, we ended up in a heated discussion with the presumed owner and the manager who kept repeating that we needed to pay and then followed up offering for us to pay for half! Fat chance! How a restaurant can supply an over cooked steak AND a completely raw steak and still stand their ground that both were á point was laughable. Finally to top off the entire night, after only paying for the meals which we actually ate, the manager then followed us, shouting down the street filming us! Not only was this a massive invasion of our privacy considering we were walking with children but it was extremely unprofessional behaviour from the manager and borderline threatening behaviour to experience while on holiday. I would urge anyone to avoid this place at all costs. I am giving this a 1 star review purely because the cocktails...

I visited this restaurant with my family, to end our amazing holiday together and unfortunately I was sorely mistaken when choosing this place for dinner. I had booked the table, to sit 10 people (7 adults, 3 children) outside in their outdoor area. Upon arrival we were given two tables spread across the restaurant which we asked to move closer together as we couldn't leave the children on their own. We were greeted with animosity straight off the bat, with sighs and eye rolls from the female manager who never even said a word to us as she watched us. The waitress who served us (a petite blonde girl with galsses) was very pleasant and took her time taking our orders seeing as we spoke very little French. We placed our order and drinks began flowing. Around about an hour later, when the children started getting hangry we asked for an eta of our food, taking into account that we had ordered a Cote De Boeuf which we were prepared to wait for. This however did not excuse the fact that we were sat with no more drinks and no interaction from our servers during this time. Once our food arrived,  a whole 1 hour 25 minutes after we had ordered, we were all less than impressed. The Cote De Boeuf which we had asked to be cooked medium/rare (á point) came out more than well done and very wooly. For a €70 dish, this was unacceptable. We called the waitress over to voice our concerns to which she took the meat away and the kitchen began preparing a new dish. An elderly gentleman, rather big in stature (we are presuming the owner) proceeded to then shout at our waitress that it was her fault for our incorrect order. This however was not the end of our poor meal choices, the duck dish was also served to us very overdone, the carbonara which was served to 3 people, including the children was drenched in oil, so much so that the dish became inedible. The seabass dish smelt overly fishy, an almost 'gone off' smell. And finally the chips, regardless if they were part of a meal or as a side dish has the faint smell and taste of fish which is very off putting to someone who doesn't like seafood. Around 20 minutes (give or take) after we had returned the steak, a new one arrived just as the rest of our party had finished their meals. Another waiter asked the two people sharing the steak if they had already eaten their side dishes. Which, 'obviously' (we all thought to ourselves) as we had been sat at our table for just shy of 2 hours, of course they would eat their sides. This confirmed to us that we would not be receiving anything other than the steak back from the kitchen. The slab of meat was placed on the table and to our utter shock and disbelief it was stone cold and raw. Please see the picture attached for reference. Again, we voiced our concerns to the manager this time (a stocky woman with short black hair), we explained to her that this was too raw for us as we had asked for medium, to call her response rude would be a gross understatement, she slammed the steak back on the table while repeating 'you pay, you pay'. Of course, we would not be paying for this 'meal' that was inedible both times it was brought to us with no offer to have something different from the menu. Upon paying for the bill, we ended up in a heated discussion with the presumed owner and the manager who kept repeating that we needed to pay and then followed up offering for us to pay for half! Fat chance! How a restaurant can supply an over cooked steak AND a completely raw steak and still stand their ground that both were á point was laughable. Finally to top off the entire night, after only paying for the meals which we actually ate, the manager then followed us, shouting down the street filming us! Not only was this a massive invasion of our privacy considering we were walking with children but it was extremely unprofessional behaviour from the manager and borderline threatening behaviour to experience while on holiday. I would urge anyone to avoid this place at all costs. I am giving this a 1 star review purely because the cocktails...

Impossible de mettre aucune étoile donc j'en mets une par obligation. Par quoi commencer? Déjà aucune entrée visible une fois que nous avons passé la petite cour, heureusement qu'un client aimable nous a ouvert la baie vitrée pour que l'on puisse rentrer. Un accueil plutôt froid par le personnel mais nous n'y prêtons pas attention. 2 des 4 boissons servies en apéritif n'étaient pas celles commandées (bien-sûr nous l'avons signalé donc le serveur est reparti avec les 2 et est revenu). Un verre était complètement ébréché à 2 endroits, donc il l'a échangé après avoir vérifié nos propos! Repas servi très rapidement, mais pas aux bons clients. Quand on dit "non c'était pour nous" la serveuse nous pose les marmites de moules sans même demander qui a pris quoi donc on s'échange nous même nos marmites. Les moules marinières n'étaient absolument pas assaisonnées (mais quand on lit les autres commentaires on voit que c'est un problème connu par les clients mais pas reconnu par l'établissement) énormément de coquilles cassées donc moules inmangeables et beaucoup de coquilles vides (très peu de moules restées au fond) plat très fade. Les moules au chorizo n'étaient pas mieux, bien trop cuites, c'était du caoutchouc, inmangeables. Notre fils a mangé quelques moules dans nos plats et même pas 10mn après il a été vomir aux toilettes (il n'a donc pas touché à son menu enfant). On en informe 2 serveuses qui passaient, l'une d'elles nous demande s'il a la varicelle et l'autre nous a dit oh non mince. Aucun geste commercial n'a été effectué, même pas le café offert, rien!!! Et à la caisse on ose nous demander "ça s'est bien passé?" Quand on répond non pas trop elle nous demande "ah bon pourquoi?" Aucune réaction ni empathie ni malaise face à la situation, pas un mot envers notre petit. Et comme une seule personne malade en plein repas sur place ne suffisait pas, nous, parents, avons été malades toute la nuit! Le seul rescapé est notre grand fils qui n'a pas mangé de moules. Cherchez l'erreur! Une carte qui déborde de suggestions signifie forcément que tout n'est pas frais ni fait maison (d'ailleurs, qu'est-ce qui l'est ?). Si seulement on avait pris le temps de lire les avis avant d'y aller, ça nous aurait épargné des désagréments. Nous lisons dans les commentaires que nous sommes plusieurs à se plaindre de la fraîcheur et de la qualité des plats proposés, dont plusieurs clients malades également. Plusieurs plaintes aussi concernant l'amabilité et le comportement du personnel. Bref, vous l'aurez compris, faites quelques pas de plus mais ne vous arrêtez pas dans cet...