Auberge Saint-Martin — Restaurant in Sélestat-Erstein

Nice venue in a nice small village. We arrived on a Saturday without a booking. The condescending manager talked to me in an abrupt way and like I was stupid as if we should know better. To note we were passing by the village and stopped for lunch. We only thought to check the place. Then he realised that he is gone too far. He said you can wait 15-20 mins which we agreed to as one table is on dessert now. As I was checking with him to see if the table is ready from across the room, being so unprofessional and so stressed, he pointed at a table to people behind me. So to clarify, I asked here? And god almighty for his reaction. Rude and abrupt. He was also rude to almost everyone who interacted with him. We finally made it to our table. I ordered the chicken salad which looked great when it arrived, unfortunately, the chicken was caramelised with so much sugar making it un edible. The whole atmosphere under which the staff were operating was stressful and it was impossible to get attention. When I finally did, I asked the lead waitress for mustard so to add it to balance the sweetness of the salad. As soon as she finished talking to me, the manager came and was talking to her in a very rude way. Bless her she forgot to get the mustard. I couldn’t eat the salad. My husband ordered the tete de veau which seems to be nice. Luckily, we had also ordered some chips which helped. We couldn’t wait to leave. We might go back if we are next in Alsace, for the benefit of the doubt. The summary from this visit, we were unlucky as it was very busy. The manager (bald man) made everybody stressed and upset. Totally...

We didn't know reservations were required but decided to try this place anyway. Around 8pm, were three empty tables without any reservation sign in the front part of the restaurant. In spite of that man keeping reservation book told us that there was no seating available. After 10 minutes they realized we spoke french so they gave us a tiny table in the front. Mainly cater to French groups and not interested in Americans who speak french, seniors, or tourists in general. This guy, who apparently is in charge, was very impolite. If this is the owner, he is pitifully and rude talking to people in this manner. Other cute restaurants in the village offer better alternatives and also have regional dishes. We frequently visit the area and we ask people to think twice before eating in such an...

Je pratique ce restaurant depuis plus de 30 ans et je m y rends très régulièrement depuis une dizaine d années mais les temps changent,les patrons changent et les clients partent ! Je m explique :

La qualité des viandes et des plats n est plus du tout la même depuis que ce restaurant a changé de propriétaire à la fin de l année 2022 ! Le faux filet que nous avons pris etait de qualité très médiocre,l impression d avoir un chewing-gum en bouche impossible à mastiquer et à avaler et nous avons donc retourné l assiette (ce qui n était jamais arrivé précédemment ,je precise) en expliquant à la serveuse que nous étions navrés et que la viande était pleine de nerfs,pas du tout tendre et tout simplement ''pas bonne''. C est à ce moment là que nous avons appris que le propriétaire des lieux avait changé,ce qui explique cela... CQFD ! Quant à la salade de poulet,idem,pas du tout goûteuse et plus de la moitié est restée dans l assiette (ce qui n était jamais arrivé auparavant également, inédit...). Une mention toute particulière au responsable de salle prénommé ''Serge'' qui,pour couronner le tout,a facturé volontairement le faux filet retourné alors qu on y a pas touché,en nous expliquant,non sans aplomb,que le faux filet n a jamais de nerfs !!! Du jamais vu et d une mauvaise foi sans nom (pour rester poli) alors que nous étions des habitués de ce restaurant,c est pitoyable et honteux et je décerne la médaille d or de la mauvaise foi et ''du foutage de gueule complet'' à ce Serge ! Les temps changent,les patrons changent et les clients partent !

En résumé :

Très déçu quant à la qualité des viandes et des plats qui n est plus du tout la même qu avant et nous n y mettrons plus jamais les pieds... C est triste car je pratiquais quasi exclusivement ce restaurant ! On peut raisonnablement penser que ce restaurant ne fera...