Restaurant Relais d'Aumale — Restaurant in Senlis

We stayed for two nights for a friend’s wedding at the Chateau de Chantilly. We had a good experience with the staff up until our last night. We returned to the hotel around midnight after attending our friend’s wedding reception. the main gate was closed but not locked so we entered. The hotel door however, was locked. we had previously been told repeatedly that the front desk was 24 hrs so we didn’t think to notify the staff that we would be back late. After 20+ minutes of ringing the bell, knocking, trying the door handle and waiting without any response or person in sight, we ended up placing a call at our own expense (charged for international fees).

when the staff member eventually came, she was very rude and accused us of breaking the door handle on the inside of the door (which we did not touch. we only moved the outside door handle up and down as one would do when trying to enter) and questioned how we entered through the gate. she seemed annoyed that we pushed the gate open? we told her that we made sure to push it back closed so that we left it how we found it. this experience made us feel very unwelcome and upset after coming back in good spirits from the wedding.

in the future, pls inform guests that reception is not accessible overnight so they can plan accordingly. we hope everyone can be treated with equal courtesy...

C'est toujours décevant quand un repas d'anniversaire ne répond pas à vos attentes et c’est exactement le cas dans ce restaurant. Pourtant un effort aurait pu être fait sachant que nous étions 16 convives et que la soirée a rapporté à la gérante 1500 €. Malgré cela, nous n’avons pas eu satisfaction sur la disposition de la table qui avait été convenue. Le menu servi ne correspondait pas à celui choisi sur la carte notamment le dessert, une tarte au citron destructurée remplacée par un entremet au citron, ce qui n’a rien à voir ! La rigidité affichée par Madame la gérante n’est pas vraiment compatible avec la satisfaction du client. Tout ceci est bien dommage car le personnel est sympathique et accueillant contrairement à la direction de l’établissement qui ne prend même pas la peine de vous dire au revoir et de savoir comment la soirée s’est déroulée. A mon avis, en toute connaissance de cause, il était effectivement préférable d’esquiver le client et d’éviter ainsi toute discussion...

A faultless experience. The food, the service, the dining room, all impeccable. We were sitting in a separate dining room with just 2 others. A sumptuous room with high ceilings, an enormous fireplace and art on the walls. We enjoyed the food immensely and the staff were very attentive and answered questions without being...