Well-known fast-food chain serving grilled burgers, fries & shakes.
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The short: Complete non-delivery of food, service or communication. Abysmal, avoid.
The long: The day is the 14th of July, middle of the afternoon. I'm looking for a snack wile my car charges. Entering this burger king, my first impression is to leave, since the air smells of smoke and stale oil. I should have listened to that first impression and turned around. Instead I queued for the order terminal and paid for a simple burger menu.
Only then did I notice the rows of slack-jawed people sitting in front of the counter, observing the kitchen staff in growing disbelief. This was the sight of a crew in a silent panic, already past the point of trying to run a succesfull operation, merely going through the motions of such. Dozens of burgers were piled onto each-other under the heat-lamp, but there were hardly any orders being fulfilled at all.
In the 45 minutes I've waited for my food, I've seen 5 orders handed over to customers. Meanwhile, the ever-growing pile of completed burgers sat untouched under the heat lamp. I guess the fries or some other item were a bottleneck. Drawing my conclusions from this slow-motion trainwreck of an operation I decided to give away my ticket to new customers, not wanting to wait any longer. Only I couldn't find anyone still wanting to go through with the wait, after being warned of how busy it was!
Then I noticed that some people were filling out forms to cancel their order and request a refund. This seemed like a good idea, and I tried the same. The manager was angry and rude, slamming down forms and pens, shouting incoherently at anyone that came close. Ironically, cancelling an order seemed to put an even larger strain on the crew than cooking food, slowing the operation down even further. Seeing this, more people stood up to cancel, leading to bizarre scenes where most of the staff was busy handling cancellation forms instead of making food. Meanwhile, new orders were still being accepted.
During the incredibly slow process of doing the form, it became apparent that the staff needed to take the signed form into the back, photocopy it, fish the receipt out of their queue pile (a second pile before the 'give to kitchen' row of orders), give it back to the customer to MAIL TO CORPORATE. It was at the point of finding out this insane process that my car completed charging to 100% and idle fees of 1 EUR/min would start accruing, which would quickly outpace the 10 EUR potential refund. Thus, I gave up and left.
I'm out 10 euro and an hour, hardly a greek tragedy. Still, best avoid this place as it's not run well. High chance of waiting a long time, potentially getting cold, stale and/or unhealthy food (who knows how long those burgers sat there). Some free tips for management:
If wait times exceed a reasonable threshold (let's say 1h), post a sign informing customers of such. If wait times are excessive, temporarily stop taking orders. If any particular product is bottlenecking the entire kitchen flow, temporarily stop taking orders for that product. If you don't know the wait time, start monitoring it.
In the case anyone at (this) burger king reads this: my form requesting the refund should still be there. Feel free to process it, or donate 10 EUR to a charity of your choice. Otherwise I shall have no other option than bestow a curse upon your brand and visit the golden arches exclusively until at least 2030. There. That'll teach em.
Update: I got the refund! So no...
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Drive thru was closed apparently, they didn’t put this info clearly out for people to see this, so you’re stuck waiting for someone to speak to you and then look over to see on the screen that the drive thru is closed. Maybe block the entrance to the drive thru if it’s closed?? And then when you ask the employees questions about the product they’re selling, they seem entirely clueless, unable to specify which of the burgers have what ingredients or contents, like basic stuff seriously. And the apathy of like “I didn’t quite understand what you meant so I hope you will just accept whatever I’m bothered to put forward”, with either zero ability or willpower to go any mile, never mind the extra one.
I know it’s McDonald’s but like.. it’s not my first visit to one, but for sure my last in this...
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The taste of the food was something we all know of burger King. So nothing changed there. The temperature and taste was ok. I had king cheese fries and nuggets. The ordering by the selfmade desk was a little bit tricky because I don't want to by it in a menue. But I had to cancel it once because it did just that.
Why only one star....it has nothing to do with the food but with the cleanliness of the facilities and service personnel. But mostly the toilettes weren't clean and defect. Toilette paper was on the floor and the garbage was full. The men's toilette didn't work.
The service personal was unorganized and not friendly at all. It was like.....here is your food...bye without eye contact or a hello.
Sorry but this burger king...
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